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Work Background
Bread Espresso &Manager
Jan. 2024Wollongong, New South Wales, Australia- Motivating and coaching staff to ensure customer service standards, and equipment operation.
- Scheduling shifts and managing time-off requests.
- Manage inventory, supplies, and equipment, and place orders as needed to maintain stock levels.
- Building relationship with suppliers to negotiate price and ensuring timely delivery of supplies and resolving any issues with vendors.
- Managing social media with consistent updates to build a strong online presence and engaging with our audience effectively.
- Handle customer inquiries, feedback, and complaints promptly and professionally, striving to exceed customer expectations.
Wild Patch KiamaSupervisor
Mar. 2022 - Dec. 2023Kiama, New South Wales, Australia- Oversee daily restaurant operations, including staffing, scheduling, and workflow management to ensure efficient and smooth service addressing customer complaints and resolving issues promptly.
- Recruit, train, and supervise staff, providing ongoing coaching and development to maintain high performance standards and foster a positive work culture.
- Monitor inventory levels, food costs, and waste to optimise profitability and minimise losses.
- Handle customer inquiries, feedback, and complaints promptly and professionally, striving to resolve issues and exceed customer expectations.
- Manage vendor relationships and negotiate contracts for food, beverages, and supplies to ensure quality and cost-effectiveness.
Woolworths SupermarketsRetail Assistant
Aug. 2021 - Jul. 2022Shellharbour, New South Wales, AustraliaAssist as an Online shopper during the COVID lockdown
Vibe Health ClubReceptionist Sales
Jan. 2021 - Mar. 2022Shellharbour, New South Wales, Australia- Managing a high volume of phone calls, administrative tasks, greeting clients, scheduling appointments and data entry.
- Strong organisational and multitasking abilities, with a proven track record of managing multiple tasks simultaneously in a busy environment.
- Handle payments, deposits, and other financial transactions as needed.
Ovolo HotelsSupervisor
Aug. 2017 - Jan. 2021Sydney, New South Wales, Australia- Ensure high standards of customer service with satisfaction.
- Supervise and train hotel staff, providing guidance and support to maintain high service standards and guest satisfaction across all departments, including events management.
- Coordinate and manage hotel events, working closely with clients, vendors, and internal teams to plan, execute, and evaluate events to meet client expectations and enhance the hotel's reputation.
- Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues and exceed guest expectations, especially during events to ensure a flawless experience for attendees.
MVMarketing and Events Assistant
Jan. 2015 - Jul. 2017Recife, Pernambuco, Brazil- Assist in planning and executing marketing campaigns and events, including coordinating logistics, venue selection, liaising with vendor management, negotiating contracts and budgeting.
- Create and distribute marketing materials such as flyers, brochures, and social media content to promote events and initiatives.
- Research market trends, competitor activities, and customer preferences to inform marketing strategies and event planning.
- Provide administrative support, including managing calendars, scheduling meetings, and maintaining databases.
- Assist in analyzing marketing and event performance metrics to evaluate effectiveness and identify areas for improvement.
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