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Work Background
SolutionistCo Founder
Jun. 2025India, BengaluruCo Founder of Solutionist, a freelancer providing management consultancy in various fields of Payments and banking, mentorship for startups, operations transformation, business development and account management, client relationship, contact center management, crypto Advisory, senior leadership Advisory, project management and digital transformation professional, academic counselling and mentorship
Technicolor GroupSr. Program Manager
Sep. 2024 - Feb. 2025Bangalore Urban, Karnataka, India• Manage Strategic Global Projects across the Technicolor Group
• Business Advocacy, planning and embedding
• Vendor engagement
• Project Governance and Oversee effective engagement
• Program Health Updates
PayUDirector - Program Management & Delivery
May. 2020 - Sep. 2024Bengaluru, Karnataka, IndiaClient Focus, Delivery & Engagement
• Digital Finances Services and Prepaid Business Advocacy
• Client Development and Loyalty
• Client Solutions and Engagement
• Technical Proficiency and Promotion
• Project Governance and Oversee effective engagement, revenue generation etc.
• Industry Engagement and Brand Enhancement
• Program Health Updates
• Roadmap, Governance and Strategic Partnerships People and Technical Capability • Team Engagement, Development, mentorship etc. Largest team managed in PayU (100+)
• Empowerment and Mentorship
• Technology Awareness
• Internal Capability Enhancement Strategic Planning • Integration of Digital Services across LOB's
• Strategic Planning and Business Development with Bank's
• Strategic Roadmaps and Business Plans
• Business Development, Sales & Pre-Sales Partnerships
• Management of External Strategic Partnerships Financial Performance
• Key Clients' Management in APAC: Expertly managing key clients in the APAC region and India, including prominent organizations like HDFC, Spice Money, BDO Bank PH, and 25 other banks. Manages a valuable portfolio exceeding US$20 million.
• Project Orchestrations for Target
WibmoDirector - Programs
May. 2020 - Jun. 2023Bengaluru, KarnatakaClient Focus, Delivery & Engagement
• Exemplify Wibmo Digital LOB Advocacy: Cultivating Robust Relationships with Internal Teams and External Clients
• Offering Insights and Spearheading Development Plans for Key Clients, Capitalizing on Digitally Driven Opportunities
• Proactively Cultivate Client Connections, Cultivate Enduring Relationships, and Drive Long-Term Loyalty by Identifying New Project Opportunities and Enhancing Repeat Business
• Identify Immediate and Future Client Needs and Concerns, Propose Optimal Solutions, Chart a Clear Course of Action, and Deliver Compelling Proposal Opportunities
• Monitor Client Engagement across Markets and Propose Enhanced Strategies to Expand Client Penetration
• Enhance Technical Proficiency and Comprehension to Drive Promotion of Wibmo's Services and Capabilities
• Facilitate Go/No-Go Reviews, Ensuring Alignment of Plans with Stakeholders, Subject Matter Experts, and Client Account Leads
• Engage Actively in Professional and Industry Organizations to Enhance the Wibmo Brand. Serve as a Representative and Promoter of Wibmo at Networking Events, Professional Associations, Industry Conferences, Society Meetings, and Tradeshows."
• Deliver Program Health Updates to Senior Leaders Across Banks through Monthly CXO Steerco Meetings, Ensuring Timely Reporting and Communication Strategic Planning • Bring Strategic Thought Leader in Integrating Digital Services, Solutions, and Products: Adding Value and Delivering Enhanced Client Outcomes
• Driving Strategic Planning and Business Development: Crafting Tangible Client-Centric Outcomes, Identifying Market Opportunities, and Maximizing Digital Service, Solution, and Product Offerings
• Strategic Roadmaps and Business Plans: Unleashing Future-Focused Opportunities to Leverage New Technology, Delivering Enhanced Value and Differentiating Wibmo in the Competitive Landscape
• Steer and Propel Business Development and Sales of Digital Services, Solutions, and Products in Synergy
HSBC Technology ServicesAVP Project Manager
May. 2013 - Apr. 2020Bengaluru Area, IndiaProjects - Strategic Industry Solutions (Consortium of Banks) - SWIFT Payments Screening and KYC, Optimization & Saves – Automation, RPA, Contact Centre Optimization, Knowledge Management, Compliance – Fraud TOM & Alerts Management (SAS EFM), Sanctions/Name Screening, Credit Bureau, Data Privacy, Cross Border Migration (DTCS), Payments – Faster Payments, Cheque Imaging, Migrations and Capacity Management – Location Strategy and Target Operating Model
Infosys Technologies LtdSenior Project Manager - Finacle
Jan. 2008 - May. 2013Chennai Area, IndiaService delivery, client management, business development, consultancy, IT Implementation. Interface with senior leaders and vendors to build long-term strategic relationship Clients (Mauritius – Bank One, Investment & Mortgages Bank and Mauritius Post & Cooperative Bank, Oman - Bank Sohar, Kenya - Victoria Commercial Bank, Investment & Mortgages Bank, African Banking Corporation, Equatorial Commercial Bank, Tanzania - Investment & Mortgages Bank, Egypt - Bank of Alexandria)
Satyam Computer Services LimitedManager
Apr. 2007 - Dec. 2007Chennai Area, IndiaDrive day to day operational plans to achieve help the associates on offers and queries providing strategic directions to operational processes as well as interacting with the onsite associate and driving the associate delight initiatives. Planning for People and Process development, training and communications to Business Heads. Support business teams by conducting business analysis through requirements gathering and proposing best-fit solutions
Standard CharteredManager - Global Processes
Jul. 2002 - Mar. 2007Chennai Area, India• Responsible for communicating, escalating, investigating, and facilitating resolution of the deeper issues involved in Severity 1, 2 and 3 problems that the Service Restoration Team have worked on
• To plan, coordinate, and monitor the follow-up of issues identified from complex and high impact system problems that occur within the production environment of clients systems
• To act as the central communication point for the follow-up of Severity 1 and 2 issues
• Devise action plans for CSAT improvement by regular review and identifying improvement areas.
• Chairing Service review meetings with other service providers of the client to discuss on the issues and ticket backlog. Significant result achieved in ticket backlog reduction which was appreciated by the customer.
• To promote and support the deployment of Service Management processes to all groups interacting with Problem Management
• To facilitate and manage the conduct and deliverables from problem / situation management teleconferences, Incident Reviews (IR), and other forums as required
• Send out the Incident Reviews with issues identified and send out Closure notifications to relevant stakeholders as required • Monitoring the call flow and leading the implementation of annual cycle of Global Processes working closely with countries.
Job Excel, ChennaiHR Associate
Jul. 2001 - Jul. 2002HR Associate – Talent Search
Zip Telecom Limited, Bhopal, MPOfficer Call Centre
Mar. 2000 - Jun. 2001Officer Call Centre
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