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Work Background
Davis Tucker GroupExecutive Assistant to Founder & Managing Principal
Feb. 2020Florida, United States
Davis Tucker Consulting Group, LLCHuman Resources Manager / Accounts Payables
Feb. 2020• Provide remote administrative support to the President and Managing Director of a small family-owned business. • Managed bi-monthly payroll for full-time and 1099 contract employees, ensuring timely and accurate payments. • Oversaw the onboarding process for new employees and vendors, streamlining integration into the company. • Organized monthly networking events to raise funds for local charities, enhancing community engagement.
Hodges Mazda at the AvenuesVice President Human Resources
Dec. 2016 - Apr. 2018Jacksonville, Florida• Oversaw all HR functions including payroll, benefits, and risk management for Hodges Mazda at the Avenues. • Developed strategies to enhance employee engagement and resolve customer grievances effectively. • Acted as a liaison for property and casualty insurance and managed health insurance administration.
Scott-McRae Automotive Group / Duval Motor CompanyExecutive Assistant to Chief Executive Officer
Jul. 2005 - Mar. 2025Jacksonville, Florida Area
Scott-McRae Automotive Group / Duval Motor CompanyCorporate Office Manager & Executive Assistant to CEO, President and CFO
Jul. 2005 - Mar. 2025• Provided high-level administrative support to the President, CEO and CFO, ensuring seamless daily operations.
• Liaised with dealership teams and external stakeholders to foster collaboration and resolve challenges.
• Oversaw the CEO’s personal and professional calendar, scheduling executive meetings, appointments, and travel arrangements. I also worked with the owners’ personal banking needs, bill pay, trust preparation and management of the family farm and vacation homes staff and payroll.
• Managed and tracked accountability reports for 5-10 lines of business, ensuring accuracy and alignment with corporate objectives.
• Coordinated high-profile executive meetings, board meetings, incentive trips, and reward events.
• Oversaw corporate office operations, optimizing workflows and vendor relationships to improve efficiency.
• Ensure compliance with automotive industry regulations, corporate policies, and legal requirements.
• Handled corporate customer escalations, resolving issues efficiently to maintain high satisfaction.
• Prepared board materials, reports, presentations, and executive correspondence for leadership and executive team.
• Managed corporate documents and contracts with discretion, ensuring compliance with industry regulations.
• Assisted in strategic planning, business development, and operational improvements.
• Consulted with legal and compliance teams to ensure regulatory adherence within the automotive industry.
Scott-McRae Automotive Group / Duval Motor CompanyExecutive Assistant To CEO and Corporate Office Manager
Jul. 2005 - Mar. 2025Jacksonville, Florida Area
Corporate ExpressSenior Executive Administrator
Jan. 2001 - Jul. 2005• Reported directly to the Regional Vice President, Strategic Accounts, Central United States.
• Worked in the exclusive Executive Strategic Accounts office for $1MM+ accounts.
• Worked as the liaison between RVPSA and his ten direct reports as well as his liaison to Sr. Team based in Colorado.
• Responsible for tracking sales results, and generation of weekly, monthly, and quarterly reports.
• Responsible for coordination of all internal and external sales presentations, documentation, and reports.
• Managed and coordinated frequent Monday-Thursday travel schedule of RSVPA and tracked team travel.
• Managed and tracked G&A spending and budgeting for all Strategic Accounts (all region reporting.)
• Assisted with the National Sales Meeting, banquets, and other Strategic Account events.
Corporate ExpressExecutive Administrator
Dec. 2000 - Jul. 2005Atlanta, GA
Prudential InsuranceSenior Executive Assistant
Jan. 1999 - Jan. 2001Atlanta, GA• Partnered with the Regional Vice President of Sales to assist in quality assurance reporting between Managing Directors and the Southern Region Territory office.
• Developed ad-hoc reports to fit the needs of the RVPS and the Southern Territory.
• Coordinated all weekly regional staff meetings and monthly Management Control meetings.
• Responsible for tracking and trending various accountability reports from Sales Managers and Managing Directors.
• Responsible for the approval of all pre-hire paperwork for both Agents and Sales managers to ensure the accuracy of data and requirements.
• Supervised eleven management assistants throughout the Region, providing direction and support in daily operations as well as developing their personal goals and objectives to align with Company goals and objectives.
• Managed daily correspondence with corporate counterparts on various quality assurance issues.
Prudential FinancialCall Coach / CSR / Escalation Desk - Home office
Jul. 1996 - Jan. 1999Jacksonville, Florida, United States• Served as a Customer Service Representative at Prudential Financial, handling incoming calls and updating life insurance policies. • Managed escalation calls, effectively diffusing situations with disgruntled employees to maintain customer satisfaction. • Mentored a team of 12 CSR's as a Call Coach, providing performance evaluations and constructive feedback to enhance service quality.
Prudential FinancialCall Coach / Executive Administrator
Jul. 1996 - Dec. 2000Jacksonville, Florida / Atlanta, GA
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