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Work Background
Performance FoodserviceArea Sales Manager
Apr. 2024Tyler, Texas, United States
Pei WeiRegional Director Of Operations
Oct. 2021 - Apr. 2024Dallas-Fort Worth Metroplex
Braum'sDistrict Manager
Feb. 2021 - Sep. 2021McKinney, TX, United States
MOOYAH Burgers Fries and ShakesFranchise Business Director
Dec. 2017 - Dec. 2019Plano, Texas• Responsible for 24 franchise locations across Texas, Louisiana and Virginia along with 2 corporate locations in DFW
• Provide ongoing leadership to franchisees regarding restaurant operations. This includes supporting positive guest relations, product quality, training, team development and expense controls; while providing expertise to franchisees in their quest to build restaurant sales and profits, and ultimately adding value to the MOOYAH brand.
• Conduct monthly restaurant audits with Franchise partners to ensure brand standards and food safety is being upheld. • Developed Restaurant visit snapshot for evaluating franchisee operations from a guest point of view to provide open and honest feedback to franchise partners
• Developed restaurant SOP’s and daily checklists to improve efficiencies and cleanliness
• Oversee implementation, execution and roll out of Simply Better menu for reducing COGS while simplifying operations.
• Review and implementation of new prep procedures and timelines to increase efficiencies to shift labor dollars to peak sales periods
• Monthly P&L review with franchise partners and their leadership team to review monthly expenses and inefficiencies
• Led a team consisting of training managers as well as a Local Store Marketing leader whose focus was ensuring proper procedures within my regions franchise locations as well as bringing community awareness to the brand
Pei WeiMarket Partner
Jun. 2007 - Dec. 2017Dallas, Texas• Oversee 9 restaurants consisting of 8 in DFW and 1 in Lubbock, TX.
• Ensure all locations are adhering to company standards and following SOPs • Uphold proper food safety and sanitation procedures
• Analyze P&L’s to ensure targets for COGS, Labor, R&M and all controllable expenses are met. Lead a monthly P&L round table with all GMs to review and build action plans for the following period • Coach, teach and train all Management and Hourly team members on brand standards
• Provide training on customer service skills to achieve the target of 80% or above OSAT rating on an SMG 5point scale
• Develop sales growth strategies with each Management team to achieve YOY growth • Maintained a profitable P&L exceeding company budgets • Operated 8 different locations tasked with the job of taking a struggling store and bringing it back to meet standards
• Spent 6 months in New Orleans/ Baton Rouge to hire and train new GMs and hourly staff for 3 locations
• Training location for LEAN operating techniques • Training location for roll out of Operational Excellence • Develop SMART goals to achieve on a weekly and monthly basis
• 2016 Frisco, TX location $60k+ weekly sales while rolling out Kaizen and 5s strategies
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