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Work Background
STOP Restoration of Portland, ORProject Manager
Jan. 2023 - Jan. 2024• Manage 30 – 60 projects concurrently, ranging from $2,000 to $250,000 each
• Built project plans to meet customer and internal needs for scope, timeline, and budget. • Manage relations with internal and external stakeholders including customers, insurance adjusters, 3rd party administrators, and subcontractors.
• Fully accountable for ordering, scheduling, and overall project results for over $1 million in projects.
• Responsible for on-site inspections, updates, and any modifications to the work scope.
J.D. PowerTechnical Account Manager
May. 2019 - Jan. 2023Portland, Oregon, United States• Responsible for managing relationships of over 40 strategic accounts.
• Identify enhancement opportunities, both internal and external, and coordinate with multiple departments to move these through planning, development, and release.
• Responsible for escalations and incident management, including internal response, triage, and mitigation, as well as customer communication.
• Assist with onboarding and integration as a subject matter expert for various products.
ChromeData, Part of J.D. PowerData Analyst
Sep. 2014 - May. 2019Portland, Oregon, United States• Volvo Account Lead – responsibilities included coordinating entry across all models and addressing inconsistencies/questions with the manufacturer.
• Helped coordinate and implement changes to department policies for issue handling.
• Analyze manufacturer documentation to accurately capture descriptions and order rules.
Custom Decorators, Inc.Installation and Document Recovery Specialist
Dec. 2013 - Sep. 2014• Managed scheduling and providing status updates.
• Coordinated with vendors, designers, and installers to create service orders to address issues.
• Responsible for time management, evaluating priorities, and coordinating with coworkers.
Custom Decorators, Inc.Client Experience Specialist
Jun. 2012 - Dec. 2013• Resolved customer issues by analyzing the concerns and breaking them down into manageable tasks.
• Handled providing status updates, verifying satisfaction, and negotiating compensation.
• Coordinated with vendors, designers, and installers to create service orders to address issues.
• Responsible for time management, evaluating priorities, and coordinating with coworkers.
• Utilized communication and conflict resolution skills to de-escalate tense or upset clients.
Bellagios PizzaShift Lead
Jun. 2011 - Sep. 2012• Coordinated job duties in a fast-paced work environment by managing competing priorities.
• Provided leadership for employees while delegating tasks and providing on the job training.
Bellagios PizzaDelivery Driver/Inside Cook
Nov. 2008 - Jun. 2011
Southwestern AdvantageStudent Manager/Salesperson
Jun. 2005 - Sep. 2009
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