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Work Background
Coastal Community ChurchMarketing & Communications Director
Jan. 2024• Director of creative, communications, marketing, and production departments for a multi-site organization with over 3000 employees and attendees.
• Developed and executed comprehensive digital marketing strategies, resulting in significant online engagement and brand awareness.
• Developed and implemented a social media strategy leading to an 120% increase in account following and engagement. • Oversaw project management of all creative projects from conception to completion, ensuring timely and budget-compliant delivery.
CV - Christian VisionRegional Director, Latin America
Mar. 2023 - Jan. 2024• Led strategic, creative, and operational activities in Latin America for CV - Christian Vision.
• Developed innovative marketing strategies to drive growth and increase market share.
• Implemented digital marketing strategies resulting in a 680% increase in downloads and visualizations.
ADPManager Client Services - Global Enterprise Solutions & Private Equity
Feb. 2021 - Mar. 2023• Managed a high-performing client services team in the Global Enterprise Solutions & Private Equity market.
• Retained a $15.2M Private Equity book of business, achieving 100% client retention and Net Promoter Score.
• Fostered client relationships, identifying future opportunities in collaboration with sales and marketing teams.
ADPBusiness Consultant Team Lead
Mar. 2019 - Feb. 2021Alpharetta, Georgia• Led a team of benefit consultants overseeing the Southeast and Mid-Atlantic region, driving a 20% increase in client retention.
• Managed the sales cycle from opportunity identification to SOW development, resulting in a 100% Client Net Promoter Score and saving 6 million in ACR in FY19.
ADPBusiness Consultant
Jul. 2018 - Mar. 2019Alpharetta, Georgia• Created strategic HR and Benefit solutions for new and existing clients.
• Conducted 300 on-site strategic client presentations in English, Spanish, and Portuguese.
• Partnered with clients, sales, and implementation to create profitable client benefit strategies.
ADPBusiness Relationship Manager
Nov. 2016 - Jul. 2018Miami• Led rebrand of MyLife Advisor organization , enhancing brand identity and market presence.
• Directed strategic business relationships within the organization.
• Generated 150% increase in revenue and 30% increase in client satisfaction.
Eze SoftwareSenior Project Manager, Information Systems
Oct. 2015 - Nov. 2016Greater Boston Area• Led client-facing engagements in the financial services market, managing multiple projects simultaneously.
• Developed robust communication plans for internal and external stakeholders to ensure project success.
SAI GlobalSenior Project Manager
Feb. 2011 - Oct. 2015SAI Global• Demonstrated strong project management leadership skills in a time-sensitive environment.
• Built and cultivated strategic business relationships with industry-leading companies.
• Communicated technical and non-technical content to executive stakeholders effectively.
Organization of American StatesIntern
Sep. 2009 - Dec. 2009Washington D.C. Metro AreaProvided operational and administrative support for the Inter-American Committee Against Terrorism Department, as well as Cybersecurity, Bioterrorism, and Document Security Program Managers. Position Highlights: ☩ Key contributor in organizing, planning, and executing the Cybersecurity Workshop in Rio de Janeiro, Brazil and the Workshop on Document Security in Grenada
☩ Researched and translated a wide range of documents from Portuguese and Spanish into English, including several Latin American news articles on terrorism for use in the monthly department newsletter
UNFPAIntern
May. 2009 - Aug. 2009Greater New York City AreaConducted in-depth research and analysis to identify trends regarding the impact of the global financial crisis on major European donor governments’ finances. Position Highlights: ☩ Streamlined donor profiles by utilizing donor studies to include only important and relevant information
☩ Facilitated follow-up procedures to solicit additional information after receiving annual financial statements
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