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Work Background
Huff Management Co. Inc.Office administrator
Jul. 2020 - Sep. 2021United States, Opelika● Office Administrator for two (2) home offices and one hundred fifty-five
(155) sites in AL, GA, FL, TN and LA.
● Create all advertisements (flyers, newspaper ads, digital ads, magazine ads, and radio ads), handle submissions and billing for marketing.
● Create, execute and file Reasonable Accommodations.
● Responsible for creating and maintaining Excel spreadsheets for
Reasonable Accommodations.
● Receive and file Incident Report.
● Track and document Covid Payments.
● Update company calendar hourly.
● E-Mail correspondence for immediate internal notifications.
● Receive and process tenant complaints.
● Receive, process and forward Work Order Logs.
● Receive Company Credit Cards, scan, overnight and file Correspondence.
● Maintain Company Credit Cards excel spreadsheet.
● Itemize Corporate Visa Statements and enter general ledger.
● Schedule monthly office birthdays and quarterly office luncheons.
● Receive new tenant files, scan to server and file.
● Pull and submit monthly and quarterly budgets for TN Housing.
● Create and execute Community Contact Letters.
● Request, receive, file and update Rent Comparables.
● Receive Utility Allowance Reports, file and update spreadsheets.
● Request Comprehensive Inspections, receive, forward, file and update spreadsheet.
● Create and execute Affordable Fair Housing Marketing Plans.
● Create and execute Indications of Interests (IOI).
● Create, maintain and execute Language Assistance Plans.
● Receive, process, execute and file Flood Insurance.
● Submit insurance claims and handle receipt of payments.
● Completed FL Fair Housing Training and AL Fair Housing Training for 2020 and 2021
Your CBD Store - Columbus, GAFreelance Graphic Designer
Jul. 2018 - Jan. 2021United States, ColumbusGraphic Designer | Promoted July 2019
• Design 8-10 Digital Ads weekly. Including: Business Cards, Billboards, Flyers, Brochures, Postcards, Newspaper and Magazine ads.
• Actively research, follow and forecast design trends to bring new ideas.
• IG: YourCBDStoreAU
Regional Manager | Promoted February 2019
• Head of Payroll and Accounts Receivable.
• Created quarterly team building exercises.
• Deliver written communications and presentations to collaborate with Human Resources to develop, document and recommend continuous improvement of business procedures for innovative solutions.
• Performs full range of managerial responsibilities which may include but are not limited to interviewing, hiring, coaching, developing and scheduling employees for five locations.
• Responsible for receiving inventory for five locations.
• Implemented store policy in accordance with the mission and core values of the company.
• Assisted opening new locations and provided marketing and operational support.
• Enrolled and became an active member of Auburn’s Chamber of Commerce, East Alabama’s Chamber of Commerce and Greater Columbus Georgia’s Chamber of Commerce to promote our new locations and get involved in the community. Direct point of contact for the company. Attend meetings, events and supply donations.
Office Administrator | July 2018
• Head of Payroll and Accounts Receivable.
• Handle Human Resource questions and concerns with the goal of future problem prevention.
• Created a new internal system for setting appointments, service calls and handling dissatisfied customers.
• Trained Executives on utilizing Facebook and Instagram resulting in further development of the company's social media involvement.
• Installing software, demonstrating its usage and troubleshooting when users are faced with problems.
Brown Trucking CompanyAdministrative Assistant
Jun. 2015 - Jul. 2018United States, ColumbusOffice Administrator | Promoted January 2018
• Administrator for maintenance, terminal safety, shipping, office supplies, equipment necessities, bills, etc.
• Processed payroll for Columbus, Ga and Atlanta, Ga terminals.
• Consistently built rapport with existing clientele to ensure excellent customer service.
• Maintained terminal to comply with DOT and OSHA regulations.
• Reduced turnover by building a diverse team of company drivers, owner operators, and hourly mechanics
• Held quarterly safety compliance meetings
Clerical Administrator | Promoted April 2016
• Prepared all correspondence and material for safety meetings and presentations.
• Provides exceptional customer services to callers and visitors by being the first point of contact for Brown Trucking Company’s terminal in Columbus, Ga.
• Systematized office operations and procedures, retrieved data, all while performing external and internal searches to compile requested reports.
• Performed administrative and clerical activities for multiple supervisors
• Created computer backups for off-site storage
Billing Specialist I & II | June 2015 to April 2017
• Prepared payroll for Columbus, Ga and Atlanta, Ga complexes (Approximately 110 employees a week)
• Completed Trailer Usage Reports, Spotting Invoices, & Re-bills for the entire company.
• Coordinated approval processes of all accounts payable on a weekly basis
• Efficiently processed customer invoices
• Updated the work log and tracked all deliveries daily
• Communicated consistently with dispatchers and shipping supervisors to confirm deliveries and driver compensation.
• Tracked all billing, invoices and delinquent bills through Command Center program
• Utilized Driver Pay Audit to ensure all employees were paid correctly
• Implemented a new accounting quality system to prepare for quarterly audits
Freelance, self-employedGraphic Designer / Office Administrator
Jun. 2014United States, Auburn • Designed and currently maintain a professional website for a client in the nonprofit sector
• Developed and continue to manage a cohesive visual brand across multiple social media platforms
• Produce engaging daily content (written, photo, and video) tailored for social media audiences
• Oversee and track a marketing calendar and budget to align with campaign goals
• Monitor digital trends and identify opportunities for growth and engagement
• Manage online interactions, responding promptly to messages, inquiries, and comments
• Analyze social media metrics and generate performance reports
• Support planning and promotion of virtual and collaborative events
• Design and distribute newsletters and branded communications for community engagement
• Manage administrative tasks and communications to support client operations
AnthemCustomer Care Representative II
Nov. 2012 - Jun. 2015United States, Columbus• Managed a high-volume workload within a deadline-driven environment.
• Became the lead “go-to” person for new representatives and particularly challenging calls.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Experience with CA Large Group, National and CO/NV Large Group plans.
• Proficient at policy interpretations
• Provided customer service by greeting and assisting members with their inquiries about their Major Medical insurance.
• Filed grievances and appeals.
• Experience with Call Care Browser
• Informed members of ways to utilize and maximize benefits.
• Handled calls with members, providers, employer group representatives, primary medical groups and collection agencies in regards to benefits, claims, and member demographics using WGS Call Care Browser and Consumer Experience Desktop.
• Utilized multiple browsers such as Main Frame, California Job Aids, Standard Benefit Administration, and the Knowledge Library to analyze group policies and claim information to give accurate detailed information on every call.
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