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Work Background
tact Marketing StrategyDirector of Operations
Apr. 2024High-impact Marketing Strategy brought to life with Powerful, Intentional Visuals. Since 2009, we’ve dedicated ourselves not just to the calling of creating high-quality content, but to the integrity of doing the job right, doing it in a way that adds value to audiences, and treating our clients with the utmost respect and follow-through. As Director of Operations, I help teams run more efficiently and ensure clients receive exceptional service. I oversee all moving parts of each project—managing timelines, maintaining clear communication, and ensuring every detail is accounted for. Our agency offers full-scale strategy, creative direction, content creation, and campaign execution. I lead client follow-ups, manage project timelines, and coordinate with both internal teams and external partners to keep everything running smoothly. I thrive in fast-paced environments, driving clarity and momentum while optimizing workflows and implementing efficient systems. Whether launching a new campaign, tracking project hours, or problem-solving, I approach every project with a calm, solution-oriented mindset.
Trinity Health (HQ Michigan)Technical Specialist
Aug. 2022 - Jan. 2025Grand Rapids, Michigan, United StatesAs a strategic operations professional, I managed the POS system for payroll deductions and internal department charges, ensuring smooth financial transactions within a specific department. I oversee the catering software systems, including performing routine updates, managing pricing adjustments, and generating detailed reports. Additionally, I coordinate internal operations such as implementing new floorstock, system builds, and executing department onboarding and orientation programs to enhance efficiency and productivity.
Trinity Health (HQ Michigan)Administrative Assistant
Oct. 2016 - Aug. 2022Greater Grand Rapids, Michigan Area
Mercy HealthHospitality Support Specialist
Oct. 2011 - Oct. 2016Grand Rapids, MIHelp assist patients with ordering meals and following specific diet communication orders.
Spread the Music Foundation, Inc.Internship
Jan. 2009 - Dec. 2010Grand Haven, MIHelped create various posters, logos, and identity systems for numerous musical events.
Muskegon Community CollegeInternship
Jan. 2009 - Dec. 2010Muskegon, MICreated promotional posters for new programs being offered at MCC.
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