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Work Background
American Express (Consultant with Infogain)Project Manager
Jun. 2024 - Dec. 2024• Proactively identified potential project risk factors and communicated them to the project team.
• Tracked project work and status using MS Project and Rally in an Agile environment.
• Managed product owners to assist in their project tracking and risk identification using agile best practices.
• Worked closely with offshore scrum teams to ensure that work was tracking and completed on time.
BirdiRxProject Manager
Oct. 2023 - Feb. 2024Tempe, Arizona, United States• Managed multiple teams including Front end, Back end, Web, Mobile, and an innovations team developing a Conversational AI chat bot.
• Developed project plans and roadmaps to ensure timely and budget-friendly project completion.
• Provided progress updates and mitigation plans to the C suite at BirdiRx.
GoogleProgram Manager
Apr. 2022 - Oct. 2023Mountain View, California, United States• Led the Presubmit team at Google, ensuring 80% completion of planned work per quarter.
• Spearheaded the Presubmit Reboot project to enhance system efficiency and reduce latency.
• Developed a condensed version of the DX for quicker code analysis and submission process.
Early Warning Services - ZelleProject Manager/Scrum Master
Mar. 2021 - Apr. 2022Scottsdale, AZ• Led 3 teams in developing new initiatives for the Zelle mobile application, ensuring monthly release cycles and customer enhancements.
• Managed Security vulnerability updates in compliance with CCPA, leading to increased data protection.
• Spearheaded the creation of a customer portal to combat consumer fraud, enhancing user experience and trust.
Insight GlobalTechnical Project Manager
Jun. 2019 - Mar. 2021Phoenix, Arizona, United StatesUtilizing years of proven experience and certified training in Scrum, I act as a collaborative business partner working across multiple business-critical areas to drive cost efficiency, project management, and comprehensive IT support. Some of my key achievements with this company include: ♦ Launch Digital Receipt Platform team to cut average annual dispute investigation cost of $31B by a projected 30-50% ♦ Oversee digital assistant capable of task delegation, meeting scheduling, and setting out of office for all employees ♦ Led creation of company application to streamline report creation and perform business intelligence (BI) level analyses ♦ Lead Middleware team to support company infrastructure and monitor data movement through company.
Successfully raised Middleware team's completed project ratio from 54% to 85% in a single program increment (PI) period
Insight GlobalProject Manager
Jan. 2019 - May. 2019Scottsdale, Arizona, United StatesDuring my tenure with McKesson, I acted as a part of the project management office supporting business critical areas including IT, client management, and internal support. I oversaw internal and external projects while assisting in company transition to new methodology, and also developed project plans and prioritized backlogged issues for transition to company team under development. Some of my key achievements include: ♦ Led company-wide project to upgrade internal tracking software used by call center ♦ Developed and implemented new PMO standards to use when working with Scrum Teams ♦ Oversaw projects covering 10 internal programs
Creative Testing SolutionsInformation Technology Project Manager
May. 2018 - Jan. 2019Tempe, Arizona, United StatesI coordinated organizational goals to define, deliver, and support strategic plans implementing new technologies to enhance organization efficiency. I established standards of service and assisted as needed to ensure key results were accomplished by existing team. I also oversaw design and implementation timeline of new data warehouse to house all internal reports in one location, eliminating need for daily reports to be run on individual PCs while allowing end users to create custom reports based on individual and business need. Some of my key contributions include: ♦ Revitalized company software project and oversaw completion by target date while remaining under budget ♦ Spearheaded standard project management policies across company ♦ Led large-scale projects including web and application development to enhance organizational technologies in use ♦ Mapped and scheduled two-stage plan for design, testing, and implementation of internal data warehouse to automate daily reporting and create centralized storage location for ease of access
Creative Testing SolutionsSr. Integration Developer
Jul. 2016 - May. 2018Tempe, Arizona, United StatesAs Senior Integration Developer, I designed and built system integrations to consolidate instrument systems across the company with one main information system. I led planning of integration projects and strategies and assisted integration analysts with troubleshooting and developing application programming interfaces (APIs) as needed. I also provided overall technical knowledge during planning, execution, and oversight of all new applications into existing company environment. Finally, I ensured all company documentation complied with necessary software standards, policies, and best practices. Some of my key contributions include: ♦ Consolidated all interfaces into one centralized location for increased company efficiency ♦ Designed innovative solutions for company integration with American Red Cross ♦ Built internal and external relationships to deliver best quality software and ensure technical integration needs are met ♦ Conducted end-user interfacing to ensure all requirements are met by existing solutions
NewYork-Presbyterian HospitalBusiness Integration Analyst
May. 2013 - Jul. 2016New York, New York, United StatesI provided systems development services through design, implementation, and upkeep of data processing systems to support business critical areas. I also developed departmental system interfaces to streamline administrative function, and researched, planned, and designed new interfaces between healthcare systems. In conjunction with these efforts, I developed plans and schedules for efficient data testing and performed comprehensive analysis of all existing needs across business to improve and revise existing system as necessary to ensure all needs were met. Some of my key contributions include: ♦ Designed and developed new interface for two campus labs ♦ Designed and delivered communication interface to communicate with hospital portal ♦ Converted existing systems to new system ♦ Designed new interfaces for Brooklyn location during software upgrade
Virtua HealthSenior Integration Engineer
Jan. 2010 - May. 2013Marlton, New Jersey, United StatesI specialized in combining company subsystems to operate as one cohesive unit and developed technical solutions to match customers' needs with existing products. I also assisted in programming solutions to transfer data between systems such as FTP, HL7, OpenLINK, and others while collaborating across business areas and with external customers to identify source data systems and network structures to develop data models and integrate separate systems. Some of my key achievements include: ♦ Created and designed tool to monitor Microsoft Amalga interfaces ♦ Designed and built interfaces in Microsoft Amalga to interact with company electronic medical records (EMRs) ♦ Assisted interface team in supporting OpenLINK projects and upgrades
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