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Work Background
Crews Bank & TrustDigital Experience Director
Sep. 2020Digital first focus, recommends innovative technology, leads integration and implementation across systems through collaboration with all business lines to develop a digital product roadmap. Optimizes processes and technology to keep current with the latest emerging industry trends and customer centric approaches. Manages digital/mobile banking and other key digital products to enhance the user experience and meet their ever-changing consumer expectations. Maintains an in-depth understanding of current operations, processes, systems, technology, and the customer journey at the bank to assist in enhancing the customer experience and driving growth across all channels. Leads the development of digital sales and engagement strategies for virtual branch environments including the Customer Engagement service center team as well as the Digital Banking and Cash Management teams. Produces reporting metrics to evaluate KPI progress and identify challenges to drive decision-making.
Englewood Bank & TrustSVP Retail Banking & Human Resources
Oct. 2005 - Sep. 2020Administers operation of the entire retail line of business to include branches and eServices; Research and develop new products and services and ensure policies and programs are inline with overall bank retail sales and service objectives. Responsible for the overall supervision, processing and administration of the bank’s human resource functions. Maintains employee files in keeping records up-to-date and accurate; Provides assistance and support to employees in all human resource functions including benefits, Staffing, Compensation and training, coordinates and administers interviews for new applicants, processes necessary employment forms and administers initial orientation; Assists in the development and implementation of personnel policies and guidelines. Tracks various human resources data (i.e. attendance, overtime, EEO/Affirmative Action, benefits, 401K enrollment. Serves as coordinator for bank’s involvement in community events as well as internal bank activities.
Century BankAVP Branch Manager
Jun. 2001 - Oct. 2005Consistently met and exceeded sales and service goals pertaining primarily to developing personal and business relationships as well as consumer and commercial loans for both the Sarasota and Venice Markets.
Bank of AmericaAVP Banking Center Manager
Jan. 1996 - May. 2001Worked with various lines of business to meet and exceed sales and service goals to achieve President's Club status. Responsible for attracting and retaining deposits, growing the consumer credit portfolio and deepening customer relationships within the bank.
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