Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
U.S. Department of Veterans AffairsLegal Administrative Specialist
Aug. 2022St. Clair County, Illinois, United StatesThe National Contact Center (NCC) centralizes VBA's contact center activities and provides greater consistency and higher quality service by customer-facing employees. NCC employees may have contacts via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; (3) assisting individuals regarding how best to provide needed documents and evidence required, and/or (4) initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. The employees will also assist with the completion of claim and appeal related work. Assists the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Secur Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted. Explains VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record. Performs claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim, etc.
U.S. National Archives and Records AdministrationArchives Technician/Auditor
Feb. 2020 - Aug. 2022Suitland, Maryland, United StatesAdministrate numerous duties such as searching/screening, interfiling, and removing records, while following standards implementation. Collaborate with records officers to provide technical support on multiple techniques/procedures and deliver classified and unclassified records. Orchestrate with Vault Manager to ensure security in accordance with Executive Order 13526. Monitor and analyze safety measures and execute extra precautions actions to maintain continue surveillance throughout day. Organize and Stock records as per rules and regulations. Utilize incident ticketing system to address concerns with an initial evaluation and resolve all cases on time. Accomplish operations on a daily basis through telecommunications and office applications. Coordinate and communicate with CACI employees and customers to deliver quality service. Synchronize with program stakeholders to resolve incidents. Develop and update customer incident database. Track and review incidents/requests to ensure complete resolutions, while devising and maintaining documents of each ticket. • Decreased 10% costs of office supplies through recycling materials. • Top Secret/Q Access Authorized • Achieved and maintained extraordinary satisfaction ratings over a long period. • Developed successful customer-oriented strategies and declined waiting period up to 1–2 days from 3–4 days
National Personnel Records CenterArchives Technician
May. 2014 - Jan. 2020St Louis, Missouri, United StatesAddressed requests through regular letters/paragraphs in accordance with policies and procedures. Built and train multiple teams to accomplish tasks/duties on time. Assessed processes to devise and execute better procedures. Orchestrated with customers to resolve requests on a priority basis, while exceeding customers’ expectations. Led quality assurance initiatives and multiple activities to improve service quality. • Effectively recognized areas needing cost reductions and reduced costs of record searching by 80%.
U.S. National Archives and Records AdministrationArchives Aid
Sep. 2010 - May. 2014Saint Louis, MissouriExamined and reviewed military record inquiries such as damage, loss, and congressional to provide essential data/records. Explored records and sources to determine and highlight pertinent information. Coordinated and communicated with customers/government agencies about missing and conflicting data. Analyze customers' requests to understand data releasing status. Addressed requests through regular letters/paragraphs in accordance with policies and procedures. Built and train multiple teams to accomplish tasks/duties on time. Assessed processes to devise and execute better procedures. Orchestrated with customers to resolve requests on a priority basis.
U.S. Census BureauEnumerator
Apr. 2010 - Jun. 2010Edwardsville, Illinois, United StatesPerformed Non-Follow-up duties to households who didn't return an initial Census form Main Government Personal Identifiable Information records
Homestead Gardens, Inc.Sales Associate
Oct. 2006 - Dec. 2009Davidsonville, Maryland, United States• Customer Relations / Maintaining Records / Quality Assurance Helping Customers find and locate plant types in a complex inventory system of trees, shrubs, and fertilizers.
Intch is a Professional Networking App for the Future of WorkSee more people like Martin on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
570964 people
15
Freelancer
15
Operations and project manager
16
Accounting Manager