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Work Background
U.S. Department of Health and Human Services (HHS)Business Analyst
Dec. 2023Led requirements elicitation, documentation, and analysis for enhancements to the FindTreatment.gov Locator application.
Collaborated with developers, UX designers, and QA testers in an Agile Scrum environment to iteratively deliver new features and enhancements.
Created and maintained user stories, acceptance criteria, process flows, and mockups to support the implementation of critical functionalities such as advanced search filters, map view integration, and accessibility features.
Facilitated sprint planning, backlog grooming, and daily stand-ups to ensure cross-functional alignment and timely delivery of user-centric solutions.
Worked with stakeholders from SAMHSA and other HHS divisions to gather business requirements, define MVP scope, and prioritize features based on user needs and federal compliance standards.
Performed UAT coordination, defect triaging, and release validation to ensure quality and alignment with stakeholder expectations.
Provided regular project status updates and KPI dashboards to leadership to support data-driven decision-making and continuous improvement efforts.
Selina HospitalityBusiness Analyst
Dec. 2022 - Dec. 2023Led cross-departmental Agile ceremonies, including daily stand-ups and sprint planning, to align hotel operations teams on deliverables and dependencies.
Translated business needs into actionable tasks by gathering requirements from housekeeping, maintenance, and guest services departments.
Partnered with engineering teams to manage backlog items related to facilities management, including HVAC, CCTV, elevator, and emergency system upgrades.
Streamlined financial reporting and vendor management processes by implementing standardized documentation practices and improving PO workflows.
Monitored KPIs tied to guest satisfaction, operational efficiency, and cost performance; presented findings in monthly stakeholder reviews.
Curated event-based customer feedback and translated insights into process improvements, contributing to a 15% boost in guest retention scores.
DARU Restaurant GroupAssociate Business Analyst
Feb. 2021 - Dec. 2022Analyzed daily operations and inventory trends to inform process adjustments across service and kitchen teams.
Collaborated with department heads to identify gaps in guest experience; captured requirements for improving POS systems and inventory tools.
Documented training protocols and SOPs to standardize onboarding of new team members and ensure consistent service quality.
Supported Agile rollouts of service optimizations, collecting and analyzing staff and guest feedback to inform iterative improvements.
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