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Work Background
KemperIT Director
Apr. 2022
Wells Fargo AdvisorsSr. Business Analyst
Apr. 2011 - Jan. 2012Greater St. Louis AreaProject managed conversion and transfer of client data from Wachovia BETA system to Wells Fargo Hogan platform, adhering to all federal and SEC standards
Made recommendations on process improvements that were adopted and resulted in increased efficiency and better time management Resolved discrepancies with file layouts and financial data to ensure data integrity in Hogan
Identified, developed and implemented policies, procedures and training materials to ensure compliance of government regulations
Managed, trained project resources with minimal supervision and delivered results before time
Troubleshot issues, documented problems and coordinated the escalation of issues
Monitored and supported cross-functional teams, sensitively managing/diffusing conflicts, where necessary
WalmartLead Business Analyst
Sep. 2010 - Mar. 2011Bentonville, Arkansasdepartment was in the process of selecting a new vendor that would manage relocation processes as well as stream line Federal & State tax reporting, new hire compensation & benefits, new hire relocation, Corporate Buyout and adhere to IRS tax guidelines
Supervised team of analysts in the Initiation and Analysis phases
Worked closely with cross-functional teams in a matrix environment to define project scope Participated in project status meetings, prepared meeting minutes, and compiled PMO status reports on weekly basis.
Authored business requirement documentation (BRD), functional specifications and Business Process Flows
Facilitated meetings with clients, SME, vendor management and various other stakeholders Presented ROI analysis to higher management to expedite decision making process
Created new implementation strategy to address present gaps with complete resource requirement, cost estimate and delivery phases
Magellan Health ServicesSr. Business Analyst / Team lead
Apr. 2010 - Aug. 2010Met with business stakeholders and defined Project Scope and project phases Authored Business Requirement document (BRD) and facilitated several JAD sessions
Interfaced between business users and technical teams to evoke a better understanding of the business/IT processes
Collaborated with technical and test teams throughout Unit, Integration, System and Regression Testing phases of System Development Life Cycle (SDLC)
Produced daily and weekly project status reports for regular PMO meetings
Developed UAT planning documentation, including test scripts based on business requirements
Developed and deployed appropriate solutions to defined problems.
Blue Cross Blue Shield of MichiganBusiness Analyst
Jun. 2009 - Mar. 2010Greater Detroit AreaProject involved the interfacing of Metavance and eBilliing Membership modules with the NASCO claim processing system
Gathered user requirements to produce functional/technical specifications for new upgraded system Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT)
Ensured Test methodology is well documented and communicated to all team members
Produced daily/weekly report statuses; facilitated weekly managerial meetings Closely collaborated with QA team, monitoring the review of QA documentation for functional consistency
Established Incident reporting and Change Control procedures using Clearquest
Successfully identified and resolved software/hardware-related issues during the Deployment and Post-Deployment phases
Blue Cross Blue Shield of MichiganSenior Systems Analyst
Mar. 2007 - Mar. 2008Greater Detroit AreaMandated by Federal government and HIPPA, this project was aimed at upgrading physical claim forms received from Providers and Subscribers into forms made available on the BCBSM website
Led project for enhancement of existing system and created the Project Charter, Scope and Business Requirement documents
Regularly conferred with senior management and stakeholders on the business needs
Closely collaborated with technical teams on development operations and processes Reviewed design specifications, test plans and user documentation Created Use Cases and Current / Future process flows
Developed and deployed appropriate solutions to defined problems
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