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Work Background
John D. Hardy Elementary SchoolSpecialized Support Paraprofessional
Aug. 2023United States
Menotomy PreschoolParaprofessional
Dec. 2022 - Jun. 2023Arlington, Massachusetts, United States
NEOLab (New England Orthodontic Lab)Operations Manager
Dec. 2021 - Dec. 2022Responsible for booking in orthodontic appliance prescriptions, managing the workload for multiple departments, recording meeting minutes for weekly meetings, assisting technicians, supervisors and customer service representatives with questions, preparing digital scans for 3D printing in CAD software, outsourcing specialty appliances, and assisting clients with filling out prescriptions & designing appliances.
NEOLab (New England Orthodontic Lab)Technical Supervisor
Nov. 2019 - Dec. 2021Responsible for answering the telephones, booking in orthodontic appliance prescriptions, helping with remake/repair cases, assisting technicians, supervisors and customer service representatives with questions, preparing digital scans for 3D printing in CAD software, and assisting clients with filling out prescriptions & designing appliances.
NEOLab (New England Orthodontic Lab)Customer Service Team Lead
Mar. 2019 - Nov. 2019Responsible for answering the telephones, booking in orthodontic appliance prescriptions, assisting technicians and customer service representatives with questions, distributing work to the customer service team, preparing digital scans for 3D printing in CAD software, and assisting clients with filling out prescriptions & designing appliances.
NEOLab (New England Orthodontic Lab)Customer Service Representative
Nov. 2016 - Mar. 2019Wilmington, MassachusettsResponsible for answering the telephones, booking in orthodontic appliance prescriptions, assisting technicians and customer service representatives with questions, preparing digital scans for 3D printing in CAD software, and assisting clients with filling out prescriptions & designing appliances.
FollettFulfillment Specialist
Jul. 2016 - Nov. 2016university of massachusetts lowell
StarbucksBarista
May. 2016 - Aug. 2016Burlington, MA
Men's WearhouseCustomer Service Associate
Mar. 2015 - Jul. 2015Burlington, MAAssisting wardrobe consultants in outfitting customers in appropriate "looks" for a variety of occasions, making certain that merchandise pick-ups and garment pressing requests are handled punctually, assisting with operational functions on the store level, maintaining a neat and clean store, and logging new alteration requests.
University of Massachusetts LowellAdministrative Assistant
Sep. 2014 - Nov. 2016Office of Continuing EducationResponsible for answering telephones, scheduling appointments with academic advisors, answering students' questions, filing, copying, faxing, scanning/emailing documents, directing students to appropriate offices, assisting with the distribution of end-of-semester course evaluations to professors, and maintaining and neat and organized office space.
West MarinePOS Supervisor
Apr. 2012 - Feb. 2015Woburn, MassachusettsMy responsibilities include supervising cashiers at POS, obtaining knowledge about products, tending to customer questions and complaints, ordering brochures and stocked items, opening and closing the store, acting as a point of sales reference for other associates, and maintaining balanced cash drawers.
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