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Work Background
McKessonLynx Technology Account Manager
Feb. 2025The Woodlands, Texas, United StatesResponsible for all aspects of the Lynx Technology relationship with a variety of practice types ranging from oncology, to rheumatology, to multi-specialty clinics. Serve as the main point of contact for all things Lynx and pharmacy inventory management. Drive adoption and satisfaction of the product, and consult around best practices regarding pharmacy inventory management.
H1Sr. Customer Success Manager
Mar. 2023 - Dec. 2024New York, New York, United StatesCreating a healthier future worldwide by unlocking and democratizing global access to critical expertise, HCP information, claims data, ground-breaking research and discoveries, and connected insights for all – doctors, researchers, industry and, ultimately, patients – bringing everyone closer together to advance medicine and clinical outcomes.
BabylonTechnical Account Manager
Apr. 2022 - Dec. 2022London, UKResponsible for driving product adoption, customer satisfaction, and contract renewal
for the North American B2B customer base. Key point of contact for issue
escalation/resolution, roadmapping of feature requests, product decommissioning,
upsell opportunities, reporting and day-to-day activities.
Seamlessly transitioned customers out of the implementation/hypercare phase into BAU
(Business-As-Usual). Tracked interactions and upsell opportunities in SalesForce, provided monthly Service Reviews and relevant reporting.
OntadaTechnology Account Manager
Jul. 2019 - Apr. 2022Kansas City, Missouri AreaResponsible for managing all aspects of the technology relationship with Ontada and McKesson Technology customers. Develop, grow, and maintain territory relationships and collaborate with various business units within the company to ensure client requests are handled swiftly and successfully. Actively participate in the implementation process of accounts to ensure a clear transition from implementation to account management, ultimately resulting in the successful adoption of the technologies. Provide day to day support, training/re-training needs, workflow analysis and optimization, continuous process improvement and best practice implementation, and program-related support.
McKessonTechnology Implementation Strategist
Nov. 2018 - Jul. 2019Kansas City, MissouriResponsible for assessing and eliminating customer readiness gaps during the pre-implementation process for McKesson Technology Products. Develop and refine implementation strategy, take point in facilitating continuous process improvement and change management activities for internal McKesson Team.
McKessonSr. Technology Implementation Lead
Jul. 2015 - Nov. 2018McKesson Specialty Health - The Woodlands, TXResponsible for training and workflow processes for the installation of iKnowMed EHR Generation 2 and Lynx Mobile software/hardware in a physician practice/multiple sites based on specific workflows determined by the project team. Analyze and redesign workflow to maximize effectiveness in use of the EHR. Act as primary support person for end users during implementation. Conduct onsite and/or web based training to customer base. Support adoption of Patient Portal, Meaningful Use, Care Value Plus, Dragon Dictation Suite, and Lynx Mobile integrated solution in customer environment. Provide implementation change management support.
Cerner CorporationPharmacy Delivery Consultant
Jan. 2013 - Apr. 2015Kansas City, MissouriDesigned, built, and implemented Cerner Millennium Software for the inpatient health care setting. Consulted around Meaningful Use compliance, CPOE integration strategies and best practices. Educated end-users on how to utilize Cerner to streamline workflows, eliminate preventable errors, and provide optimal patient care.
State Street BankClient Operations Administrator
May. 2012 - Dec. 2012Kansas City, MissouriPerformed back office financial accounting services for general and separate insurance accounts on behalf of a portfolio of clients. Audited internal financial data, including pricing, custody, and trades information daily, maintaining accuracy standards of 99.99%.
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