Chandan Dasgupta

Senior Manager, Customer Success

CopywritingMarketingCRM manager🐦 DesignCase ManagerAffiliate MarketingExecutive AssistantCustomer ServiceEngineerCustomer Success ManagerData EntryClient Relations SpecialistData Entry SpecialistCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantElectrical engineerData Entry AssociateDatabase CoordinatorDocument ProcessorProject Coordinator

Chandan Dasgupta, a seasoned Senior Manager of Customer Success, has consistently driven exceptional results, leading his team to achieve a 98% customer satisfaction rate over the past three years. Under his leadership, the department successfully implemented a proactive engagement strategy that reduced customer churn by 35%, earning the company recognition as an industry leader in client retention. Chandan spearheaded the development of an innovative customer feedback system that increased actionable insights by 50%, directly contributing to product enhancements and increased market share. His strategic vision and commitment to excellence were instrumental in securing a landmark partnership with his company, resulting in a 20% increase in annual revenue.

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Work Background

Assistant Manager

Exide Industries LimitedAssistant Manager

Jul. 2006 - Nov. 2023Kolkata, West Bengal, IndiaLeading manufacturer of lead acid batteries with global presence.

Field Service Specialist

Giesecke+DevrientField Service Specialist

Mar. 2003 - Jun. 2006Kolkata, West Bengal, IndiaWorked as field service engineer in Service Support Management, customer relationship management for customers of Indian banking industry.

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