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Work Background
Bot ShopOperations and Finance Manager
Dec. 2020South AfricaOrchestrated the setup and implementation of integrated systems across Finance, Inventory, Marketing, and Sales, significantly enhancing operational efficiency. Led the selection and deployment of Enterprise Resource Planning (ERP) systems, streamlining business processes for improved decision-making and performance. Developed and executed comprehensive staff training programs on new systems, ensuring efficient adoption and usage. Authored and standardized Standard Operating Procedures (SOPs) and company policies, ensuring consistency and compliance across departments. Managed daily financial tasks, including capturing and allocating supplier invoices accurately and processing payments for orders. Conducted detailed financial reconciliations and variance investigations, maintaining fiscal accuracy and integrity. Implemented effective inventory management strategies, optimizing stock levels and reducing waste. Oversaw cash flow management and negotiated supplier contracts, securing favorable terms and enhancing supply chain reliability. Developed Service Level Agreements (SLAs) to ensure the fulfillment of all deliverables and maintain high service standards. Created a comprehensive project database, outlining deliverables, deadlines, and staff responsibilities, improving project management and accountability. Facilitated the integration of the project database and department-specific policies and procedures, aligning them with the organization's overall goals. In this role, I have demonstrated strong leadership in system implementation, financial management, and operational efficiency, significantly contributing to the growth and success of Bot Shop.
Chop HouseFloor/Bar Manager
Nov. 2018 - Jun. 2020MaltaFloor Manager and Bar Manager Oversaw daily operations of a high-volume restaurant, ensuring efficient management and customer satisfaction. Managed inventory control, including stock management and reconciliation for the bar, maintaining optimal levels and minimizing waste. Coordinated with the executive chef to facilitate seamless kitchen-to-floor operations, enhancing service quality and efficiency. Ensured meticulous preparation of Mis en place, guaranteeing readiness for service and meeting high culinary standards. Event Coordinator Spearheaded the planning and execution of diverse events, including functions, weddings, and corporate gatherings. Conducted comprehensive event planning, balancing financial and time constraints to deliver exceptional experiences. Secured and managed event venues and speakers, optimizing event schedules and content for target audiences. Negotiated with vendors to secure advantageous terms, contributing to cost-effective event management. Recruited and managed event staff, ensuring skilled personnel for event success. Oversaw all event operations, from initial planning to final execution, including on-site management and problem resolution. Managed financial aspects, including daily cash ups and accurate reconciliation of supplier invoices, ensuring fiscal responsibility.
Kcal Healthy Fast FoodLogistics and Packaging Manager
Mar. 2015 - Jun. 2016Dubai, United Arab EmiratesCoordinated logistics and packaging processes, ensuring timely delivery of products and optimized routes for refrigerated vehicles. Managed vehicle logistics and ensured compliance with Q-Pro and ISO standards.
Bidvest Catering ServicesSenior Catering Manager
Jan. 2015 - Dec. 2018MultipleClient Consultation & Event Planning: Engage with clients to determine their needs, discussing menu options, service styles, dietary needs, and event objectives. Menu Development & Food Preparation: Collaborate with culinary teams to create menus matching client expectations and themes, overseeing food preparation and presentation to maintain high standards. Budget Management: Develop and manage event budgets, negotiate with suppliers, control costs, and ensure profitability without sacrificing quality. Vendor Coordination: Source and liaise with vendors for food ingredients, tableware, and decorations, maintaining strong relationships for operational efficiency. Staff Management: Hire, train, and supervise catering staff, schedule for events, and ensure high service levels. Logistics & Operations: Manage logistics including food and equipment transport, venue setup, and adherence to event timelines. Quality Control & Compliance: Ensure catering services comply with health and safety standards, including food hygiene and dietary regulations. Customer Service: Provide excellent customer service, address client concerns, and adjust services during events for satisfaction. Post-Event Management: Handle post-event cleanup, inventory management, and feedback collection for improvement. Marketing & Business Development: Promote catering services, develop marketing materials, network, and engage in industry events. This role requires strong organizational skills, attention to detail, and a passion for food and event management, ensuring the success of each event. I worked at several different contracts including: The Kingdom Resort, 3M, Rand Refinery, Waterfall Midrand
Mercure HotelsBanquet Manager/Project Coordinator
Dec. 2014 - Mar. 2015Khamis Mushait, 'Asir, Saudi ArabiaManaged large-scale banquet events, achieving budgeted sales and controlling operational costs. Collaborated with the F&B team on menu planning and service execution, ensuring high-quality service delivery.
SpurAssistant Restaurant Manager
Jan. 2012 - Oct. 2014Pretoria, Gauteng, South AfricaOversaw daily operations, staff supervision, and customer service. Handled cash-ups, stock orders, and supplier relations.
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