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Work Background
Goosehead InsuranceProgram Manager Strategic Partnerships
Jan. 2024
Torq People SolutionsSenior Consultant
Nov. 2022 - Jan. 2024
Fairway Independent Mortgage CorporationVP Strategic Initiatives
Jul. 2020 - Nov. 2022As the organizational ambassador for the Post Closing organization, I apply my expertise to support the organization's vision and strategic direction. Common responsibilities include project management, system life cycle development, reporting, operational process improvement and regular operations oversight. • Creates opportunities for growth and advancement for the Post-Closing Team
• Directs work-flow and process improvement initiatives
• On-Boards new investors, bond agencies and servicers
• Partners with various divisions on projects and quality initiatives to consistently refine the loan review process
• Executes procedural changes needed to move projects through to implementation
• Creates reporting and communication tools for production and quality metrics for Senior Management • Oversaw vendor relationships, scorecards, and performance
• Communicates progress reports, production goals and project updates to Executive Management
Fairway Independent Mortgage CorporationAVP Strategic Initiatives/SME
Dec. 2019 - Jul. 2020Texas• Achieved cost-savings by developing functional solutions to post closing conditions management
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Managed team of reporting analysts and business analyst to support Post Closing operational reporting, scrum teams, and small projects
Fairway Independent Mortgage CorporationPost Closing SME/BA
Jan. 2018 - Dec. 2019Texas
GoogleScaled Monetization Analyst, YouTube
Sep. 2017 - Jan. 2018Dallas, TexasApplied advanced statistical methods to large complex data sets in an effort to understand impact of abuse to the YouTube ecosystem. Contributed to strategy and development of new workflows against additional known vectors of YouTube abuse. Performed fraud and spam investigations, identified product vulnerabilities and drove anti-abuse experiments to prevent abuse. Improved operational workflows via process improvements, automation and anti-abuse system creation. Developed high quality training materials, while maintaining communication for YouTube Scaled Abuse with business stakeholders.
FiservBusiness System Analyst
Mar. 2017 - Aug. 2017Dallas, Texas• Under general supervision, prepare business specifications from which technical specifications are formulated. Conduct preliminary investigation for project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives.
• Conducts analysis of business goals, objectives, and needs of the business environment to develop a detailed requirement document.
• Assist in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for business units.
• Strong client facing skills while making recommendations to improve business processes.
Nationstar MortgageBusiness Analyst
Apr. 2015 - Mar. 2017Irving, Texas• Facilitate data change requests between analytics and ETL group and providing data dictionary describing necessary changes.
• Developed strategic plan and reporting to improve Assignment claim filing process and helped business achieve less than 5% denial rate monthly.
• Created operational dashboards to analyze business performance using SSMS used by multiple business units. • Suggested prioritization strategy for claim filing which reduced losses by over $2.3M and reduced inventory by over 18% percent.
• Worked with functional and technical areas to understand business requirements, customization and their prioritization • Implemented functional report with a 10% inventory reduction and reduced operating time by 3 hours daily.
Nationstar MortgageLoss Mitigation Specialist
Nov. 2012 - Apr. 2015Lewisville, Texas• Ensure the timely processing of financial applications for modification assistance. Verify all loan documentation is complete and complies with company and investor policies. Loan types include FHA, VA, USDA, & Freddie Mac loans. • Provide ad hoc report to assist senior management with month end production metrics
• Effectively managed a portfolio consisting of over 300 delinquent loans totaling greater than $20 million dollars. Adhered to various investor guidelines for home retention options
Bank of AmericaAssociate
Oct. 2011 - Nov. 2012
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