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Work Background
Baltik IT siaProduction Supervisor | Team Leader | Manager
Jun. 2016Liepaja, LatviaMonitoring and reporting KPI (key performance indicators) to measure team performance. Empowering team members to achieve peak performance and exceed expectations. Implementing processes and technologies to streamline workflows. Visualizing Data and generating regular reports on team performance, productivity, and quality metrics. Analyzing data to identify trends and potential problems using MS Excel formulas and automations.
Baltik IT siaData Specialist
Sep. 2012 - Jun. 2016Liepaja, LatviaAccurately entered and validated high-volume customer and payment records in enterprise CRM systems (Salesforce, Oracle Siebel) and SAP-ISU, ensuring the integrity of critical operational data. Consistently exceeded team efficiency targets by over 20-30% while maintaining strict adherence to tight daily and weekly processing deadlines. Gained first-hand proficiency in core enterprise systems (Salesforce, Oracle Siebel, SAP-ISU), which provided a foundational understanding of data structures and operational workflows.
LattelecomCall Center Customer Service Representative
Feb. 2011 - Sep. 2012Liepaja, LatviaDeveloped strong interpersonal and communication skills in a fast-paced environment by receiving about 80 - 100 calls and e-mails in a day. Successfully resolved about 98% of technical and service-related inquiries, ensuring efficient issue resolution and customer satisfaction
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