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Work Background
Rhema MediaInformation Communication Technology Technician
Oct. 2014Auckland
Rhema MediaInformation Communication Technology Support Engineer
Jan. 2014Support for RCS software, including Zetta, Gselector, and Aquria. Support for Wheatstone Audio over IP and NDI. Diagnosing desktop, networking and infrastructure issues. Monitoring problems/change activities and coordinating technical resolution. Administration of network, server, phone, email and backup systems. Managing Entra ID formerly Azure Active Directory. Installing and configuring the Server’s software for users in person and remotely. Companywide OS upgrade and hardware upgrades. Providing on-site and on-call support 24/7 to over 60 employees.
Vision ITSSenior Support Engineer
Jan. 2014 - Oct. 2014Providing support to all customers (over 50 companies). Diagnosing computer and infrastructure issues. Monitoring problems/change activities and coordinating technical resolution. Administration of network, server, phone, email, and backup systems. Installing and maintaining virus protection software and virus definitions. Installing and configuring Servers, including software for users. Upgrading PC’s and laptops, XP to Windows 7/8 and hardware upgrades. Providing on-call support 24/7. Macintosh and iPhone support.
LlamaTech LtdSenior Support Technician
Jan. 2001 - Jan. 2014Web Application development in C# / MVC / JavaScript / MSSQL / AJAX. Supervising staff and monitoring workflow. Liaising with customers and contractors via phone, email and in person. Monitoring customer servers and servers to prevent downtime. First line person/initial contact for the company. Documenting and updating processes. Built a thriving ICT company, supporting hundreds of customers. Installed servers, set up and managed AD domain environments. Extensive experience supporting Macintosh and Windows-based systems. IP-Phone installation and maintenance. Networking- from infrastructure setup to VPN setup.
ReprographicsInformation Technology Engineer
Jan. 2000
Business I.T. Support (BITS)Information Technology Support Technician
Jan. 2000 - Jan. 2001Technology rollouts for small to medium-sized businesses. Onsite ICT contracting for small to medium-sized companies. Server installation and recovery. Ad-hoc technical onsite support.
Atlantech LtdInformation Technology Support Technician
Jan. 1999 - Jan. 2000Servicing ICT. requirements for Atlantech customers. Mostly University projects. Server and desktop rollouts and support. Primary onsite technician for Medical School projects.
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