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Work Background
Volunteer Advocate
Dallas Area Rape Crisis Center (DARCC)Volunteer Advocate
Oct. 2023 - Mar. 2024Work directly with survivors of sexual violence and their loved ones through assisting with DARCC’s 24/7 Crisis Hotline, providing hospital accompaniment, and by accompanying survivors to legal proceedings and/or accompanying survivors when making reports to law enforcement. Completed 40 hours of training through the Office of the Attorney General’s mandated volunteer advocate training.
Manager of Learning + Development
United Allergy ServicesManager of Learning + Development
Mar. 2023Dallas-Fort Worth MetroplexStrategically works with executive and senior leadership to plan and tactically coordinate all learning and development programs to ensure the programs are suitable, effective, compliant, growth-oriented, and continuously aligned with business plans and needs. Directs and manages curriculum, technically scopes, designs, integrates, modifies, and delivers all field and corporate learning programs. Directs and supports detailed curriculum development from original and conceptual instructional design to final and defined program or module, ensuring necessity, accuracy, and completeness. Contractually determines the most cost-effective, efficient, and priority solutions for learning for the business, and manages the annual learning and development program budget within financial allocations. Assesses, designs, aligns, and integrates learning pathways and career path programs with roles and responsibilities of existing and new positions. These paths are designed to build workforce talent, enable cross-training, and workforce skill growth in readiness for changes or promotions.
US Learning Experience Manager
HelloFreshUS Learning Experience Manager
Feb. 2022 - Mar. 2023Dallas, Texas, United StatesSupport curriculum development and prioritization for leadership development courses across the US network. Design, develop, and deploy tailored, scalable, and measurable learning products for exempt and non-exempt employees across the HelloFresh network. Communicate, negotiate, consult and educate key cross-functional stakeholders on learning initiatives within all levels of the organization. Build blended learning deliverables that directly impact employee engagement, development, and growth within the organization in an ambiguous, fast-paced, high-growth environment. Systems Use: Google Suite, Articulate 360, Litmos, Windows Office Suite, Looop, Simmplr, Audacity, Confluence
Inbound Operations Manager III
AmazonInbound Operations Manager III
Feb. 2022 - Mar. 2022GEG1Implemented aggressive operations plan to ensure optimal cost performance while ensuring CPT, Safety and Quality metrics were maintained. Oversaw a team of 4 Area Managers and 200+ Hourly Associates for the Inbound department.
Inbound Operations Manager II -GEG1
AmazonInbound Operations Manager II -GEG1
Sep. 2021 - Feb. 2022Spokane, Washington, United StatesDeveloped associates and process assistants to ensure a high level of accountability and success in their development. Executed shift operations plans for Inbound department.
Amazon Pharmacy Operations Manager II
AmazonAmazon Pharmacy Operations Manager II
May. 2021 - Sep. 2021Phoenix, Arizona, United StatesInterim Operations Manager Responsible for the overall direction, coordination, and evaluation of the operation, owning shift planning and execution. Oversaw 8 Functional areas to ensure seamless coordination from inbound to production to outbound operations in a technical pharmacy fulfillment environment. Implemented and trained team of area managers on execution, planning and risk-mitigation for daily operations.
Amazon Pharmacy Learning Manager
AmazonAmazon Pharmacy Learning Manager
Mar. 2020 - May. 2021Phoenix, Arizona AreaSet the standard for learning operations for a growing network of 7 fulfillment centers. Selected as the 1st learning manager for the network to implement Amazon learning standards in the pharmacy space. Developed a team of 4 trainers and 2 Learning Coordinators to implement the program created as a Learning Coordinator. Acted as network learning SME consulting with other pharmacy locations for launches, continuous improvement and coverage. Oversaw the training of over 300+ technicians to complete URAC Training requirements resulting in Amazon Pharmacy obtaining URAC Accreditation. Created and implemented numerous leadership development programs implemented at site of responsibility and scaled to the network. Oversaw the in house CPhT Training program to prepare hourly technicians to pass the national CPhT Exam.
Amazon Pharmacy Learning Coordinator
AmazonAmazon Pharmacy Learning Coordinator
Dec. 2018 - Mar. 2020
Clinical Care Specialist
PillPackClinical Care Specialist
Mar. 2018 - Dec. 2018
Fulfillment Trainer
PillPackFulfillment Trainer
Jun. 2017 - Mar. 2018
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