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Work Background
CharterupL2 Inside Sales Representative
May. 2025Experienced Level 2 Inside Sales Representative specializing in closing mid- to high-value deals up to $50K. Proven success managing a high volume of inbound and outbound calls while delivering customized solutions that align with complex customer needs. Skilled in full-cycle sales, from qualification to negotiation and close, with a strong focus on urgency creation, objection handling, and relationship building. Adept at using CRM and sales platforms to track pipeline performance, exceed revenue targets, and drive consistent growth in a fast-paced, results-driven environment.
CharterupInside Sales Representative
Feb. 2024Inside Sales Representative with experience in high-volume inbound and outbound sales, managing 50–75 calls daily while delivering tailored quotes and closing deals efficiently. Skilled in active listening, objection handling, and creating urgency to drive short-cycle conversions. Adept at using CRM and sales tech to track performance, meet KPIs, and ensure a seamless customer journey. Proven ability to grow revenue while maintaining strong client relationships in fast-paced, remote-first environments.
OrchardAccount Executive
May. 2023 - Nov. 2023Provide guidance and support to clients throughout the real estate transaction process. Serve as a liaison between clients, real estate agents, and other professionals involved in buying and selling properties. Make sure that clients receive excellent service and have a smooth, positive experience.
OrchardInside Sales Representative
Dec. 2021 - May. 2023I leverage my understanding of our product roadmap, industry trends, and best practices to align with our clients' strategies and outcomes. I've consistently provided trusted, effective service, offering crucial information about growth, streamlined processes, and cost savings, fostering loyalty and satisfaction. I pride myself on educating clients on new features to keep them informed and maximize service use.
My focus on high service quality and productivity has led to positive client experiences. I deliver 20% above our department average, placing me in the Top 10 for set rate, conversion, and fulfilled consultations. I advocate for clients within cross-functional teams, providing insights and resolving issues. Through ongoing training, I stay informed and adaptable, improving our customer experience.
AT&T MobilityAssistant Manager
Jan. 2019 - Sep. 2019My commitment to top-tier customer service placed me in the top 10% performance ranking. I successfully fostered local business engagement and initiated a social media campaign that heightened customer interaction by 19% and improved store ratings to 4 stars. Leveraging my creativity, critical thinking, and decision-making skills, I developed and implemented impactful sales tools and initiatives, always holding my team accountable for their productivity. The result was an empowered and high-performing retail sales team exceeding sales, retention, quality, and service objectives.
AT&T MobilityRetail Sales Consultant
Nov. 2012 - Jan. 2019Provided outstanding customer service by attentively understanding client needs and suggesting customized products and services to meet and surpass sales goals. Regularly identified upselling chances, boosting revenue while preserving high customer satisfaction and loyalty.
AT&T MobilityRetail Sales Manager
Oct. 2012 - Dec. 2020As a transformative leader in the retail space, my strategic initiatives and dedication to employee development yielded significant improvements in store performance. I spearheaded a revolutionary weekend training initiative that not only drove a 10% MoM and 22% YoY revenue surge but also led to the promotion of 60% of trained associates within 60 days. I had the pleasure of launching a new store location and pioneering a community initiative that escalated store traffic and amplified sales by 20% within just two months.
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