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Work Background
Volunteers of AmericaProgram Manager VOA|ReST
Jan. 2022United StatesLeads VOA|ReST peer support services as part of the Strategy & Innovation and Shay Moral Injury Center team at Volunteers of America, Inc. Responsible for oversight, customization, implementation, evaluation, stewardship, and expansion of this service nationwide.
My Choice WisconsinProvider Quality Manager
Aug. 2021 - Jan. 2022United StatesResponsible for oversight of quality concern resolution, certifications, and internal/external credentialing for providers in Family Care-Partnership-SSI-Dual Advantage-Badgercare+ networks.
Volunteers of America of - Minnesota and WisconsinDirector - Services for People with Special Needs & WI Operations
Dec. 2015 - Nov. 2020Greater Milwaukee Area, Greater St.Paul Area
Volunteers of America of - Minnesota and WisconsinDirector of Operations & Mission Advancement
Nov. 2013 - Dec. 2015Greater Milwaukee AreaHuman Resources
•Direct Supervision of 15 exempt employees and over 135 non-exempt employees.
•Full-cycle recruitment of all management level staff. Responsible for adding 100 new positions.
•Developed and maintains employee handbook and ensure that policies and procedures are followed by employees, company wide.
•Responsible for training and development of all staff, interns, and volunteers on major required topics such as emergency preparedness, risk management, and blood-borne pathogens. Financial Management
•Responsible for growing the organization’s budget over 200% in 6 years.
•Completes annual budget and monitors all programs for effective and appropriate spending.
•Reviews accounts payable spreadsheets for accuracy and completeness prior to payment.
•Writes proposals and negotiates new contracts and development with vendors and contractors. Administration
•Lead Executive for Wisconsin based team and reports directly to the President/CEO. •Monitors contracts and regulatory compliance for all programs.
•Manages claims from beginning to end in conjunction with multiple adjustors.
•Responsible for oversight of all organizational operations.
•Developed 7 new residential programs in 6 years.
Volunteers of America of Wisconsin, Inc.Director of Operations
Jan. 2006 - Oct. 2013Greater Milwaukee Area
Volunteers of America of WisconsinDirector of Residential Services
Jan. 2004 - Dec. 2006
Volunteers of America of WisconsinService Coordinator
Jan. 2002 - Dec. 2004
Benchmark HealthcareProgram Service Director
Jan. 2000 - Dec. 2002Greater Milwaukee AreaBusiness Development •Organized and improved activity departments for all facilities to focus on state and federal regulations. Liaison for state and county representatives.
•Wrote and implemented correction plans resulting in a deficiency free facility upon state survey.
•Implemented four day training for all new hires. Human Resources •Supervised all Case Managers, Floor Supervisors, Behavioral Specialists and CNAs in a unionized environment.
•Managed budget, and controlled costs through profit margin analysis and management.
•Developed and maintained employee files, ensuring proper documentation and credentials. Direct Care
•Responsible for operations of two facilities totaling 320 patients.
•Supervised a caseload of up to 45 adults with dually diagnosed developmental disabilities and mental illness.
•Specialized in crisis management.
Phoenix Care SystemsGroup Home Program Manager - Bell Therapy
Jan. 1998 - Dec. 2000Greater Milwaukee AreaDirect Care and Supervision
•Supervised all daily activities of eight bed Residential Facility for individuals with intellectual disabilities and mental illness.
•Complete care management for clients, including treatment plans, medical appointment scheduling, progress notes, and financial management.
•Coordinated client schedules and managed visits with county case managers, guardians, doctors, and day program attendance.
•Supervised ten direct care staff. Business Management and Development
•Lead company through a year of growth, despite firm budget constraints.
•Streamlined client record files to a succinct organizational system.
•Completed successful state survey with zero citations or recommendations.
Lakeview NeuroRehabilitationDirector of Therapeutic Recreation
Jan. 1998 - Dec. 1999Waterford, WisconsinBusiness Management •Developed and implemented recreation programs for individuals rehabilitating from traumatic brain injuries.
•In collaboration with local providers, developed regular weekend outings and activities for all patients.
•Created and monitored daily group scheduling, planning, and documentation guidelines. Direct Care
•Successful care management of over 75 patients, including treatment goals, daily and monthly case notes, treatment and discharge planning.
•Worked with other therapies as a team to ensure patients were receiving holistic treatment.
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