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Work Background
Operations Director
Charleston roofs and windowsOperations Director
Jun. 2013 - Jun. 2021United StatesDirected daily executive functions, from high-level strategic planning to daily management, optimizing processes and aligning cross-functional teams to drive a 25% increase in business growth. Streamlined operational systems and enhanced process efficiency by managing day-to-day tasks, improving I improved workflows and supported strategic initiatives, which contributed to a 500% increase in the company's valuation. Built a high-performance team culture by training and mentoring 8 team members during system integration, while optimizing payroll processes and driving budget efficiency. Addressed critical customer escalations through a customer-first strategy, resulting in higher satisfaction and retention for increased revenue and brand loyalty.

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