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Work Background
Anahata Yoga Studio & Boutique, Anahata Candle Co.Owner/Operator
Jan. 2018 - Jan. 2025Carlisle, Pennsylvania, United States● Built and maintained strong relationships with customers, ensuring high satisfaction and repeat business. ● Handled customer inquiries, feedback, and conflict resolution to maintain a positive brand reputation. ● Created and implemented customer service policies to enhance client experience. ● Hired, trained, and supervised employees, fostering a customer-focused team environment. ● Developed staff training programs to enhance customer service skills and efficiency. ● Managed scheduling and daily operations to ensure smooth business flow. ● Developed marketing and promotional strategies to attract and retain customers. ● Managed wholesale accounts and vendor relationships, ensuring efficient operations and fulfillment. ● Oversaw all aspects of business operations, including inventory management, financial planning, and marketing. ● Identified and addressed operational inefficiencies, improving customer experience and retention. ● Led in-person and online customer interactions, ensuring clear communication and responsiveness. ● Developed and presented 200 Hour Yoga Teacher Training Program, as well as multiple continuing education courses for yoga teachers.
Plant Site Logistics, Inc.Customer Relationship Coordinator
Aug. 2012 - Oct. 2015Carlisle, PA● Managed freight carrier contracts, ensuring compliance and efficiency in logistics operations. ● Provided exceptional customer service, acting as a key point of contact for client inquiries and issue resolution. ● Conducted custom reporting and data analysis, identifying trends and optimizing customer service processes. ● Delivered technical support for the company’s online bidding system, assisting users with troubleshooting and navigation. ● Maintained strong relationships with clients and freight carriers, ensuring seamless communication and service satisfaction.
PyrotekCustomer Service Department Manager
Jan. 2006 - Mar. 2012Krasnoyarsk Territory, Russian Federation● Led and managed the customer service and logistics department, ensuring efficient operations and high customer satisfaction. ● Oversaw end-to-end supply chain management, coordinating domestic and international shipments from order placement to final delivery. ● Developed and maintained company databases for quotes and open orders, improving tracking and efficiency. ● Negotiated and managed freight carrier contracts, optimizing shipment consolidation and reducing transportation costs. ● Provided cost estimates for import/export logistics, ensuring accurate pricing and profitability. ● Reviewed and negotiated customer contracts, ensuring alignment with company policies and contractual compliance. ● Designed and implemented internal procedures for customer service, sales, and production teams, improving workflow and cross-department collaboration. ● Trained and onboarded customer service and sales team members, enhancing efficiency and service quality. ● Handled customer inquiries, complaints, and conflict resolution, maintaining a strong focus on satisfaction and retention. ● Managed purchasing and procurement planning, ensuring timely product availability and inventory control. ● Conducted employee performance evaluations and actively participated in hiring decisions for the customer service department.
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