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Work Background
M/Y BlueChief Stewardess
Sep. 2022Europe
M/Y BlueHead Of Service
Jun. 2022 - Sep. 2022
The Boathouse GroupContent Manager
May. 2021 - Jun. 2022Tasks + responsibilities: - Management of all Boathouse Group websites (16) including use of Squarespace + Shopify - Management of 10 Instagram pages and 10 Facebook pages - Checking + responding to media enquiries - Relief Marketing Manager duties (3 months) - Management of social media platforms and other marketing tools - Delivering on scheduled campaigns + daily posting - Scheduling and overseeing photoshoots + videography to generate new content - Track analytics + metrics to ascertain content engagement levels, reporting on social media results ensuring photography is up to date + photo albums maintained - Streamline content - Ensure all content material is inline with The Boathouse brand guide - Writing, editing and proofreading content - Aligning all social media platforms - Creating content based on media + campaign calendar - Conduct market research + determine opportunities available - Assist with optimising content according to SEO - Build a following on social media, with research + strategy, whilst keeping followers engaged - Set up + track Facebooks Ads using Facebook Ads Manager - Utilise Instagram stories, IGTV, reels, and other functionalities to share behind the scenes content where possible - Communicate with followers, respond to queries in a timely manner + monitor customer reviews - Stay up to date on industry trends and adjust the content strategy as needed
The Oaks RanchSocial Media and Customer Service Assistant
Jan. 2020 - Mar. 2021Mossy Point, New South Wales, AustraliaLocated in Mossy Point on the New South Wales South Coast, The Oaks Ranch is a boutique hotel offering a peaceful country escape, and is fast becoming one of the South Coast’s highly sought after hotel destinations.
M/Y DilbarLead Service Stewardess
Mar. 2019 - May. 2021After one year on board MY Dilbar I progressed from Stewardess to Lead Service Stewardess. Operating under the Head of Service, my duties as a Lead Service Stewardess consisted of leading a service team of 6-7 stews, organising and devising daily duties, overseeing general service operations, assistance with rostering, updating service inventories, and undergoing silver service processes. The seasons on board were busy, with parties held weekly, and boss trips commonly exceeding 60-100+ days, with the boss living on board throughout the season. I was consistently expected to maintain the highest level of service (7 star) to exceed the expectations of our very high profile guests.
M/Y DilbarStewardess
May. 2018 - Mar. 2019Barcelona, Catalonia, SpainStewardess on private 156m Motor Yacht Dilbar. Rotating between service and housekeeping, however predominantly service. Duties include but are not limited to: - Assisting with Silver Service - Solely Setting Table for Guests - Extensive Detailing of Interior - Guest Cabin Service - Assisting with guest and crew ordering and upkeep of all store rooms (dry store, drinks, toiletries, interior product stores, etc) - Assisting with Laundry Duties - Pantry Duties Including Juicing, Making Coffee & Tea
Motor Yacht Stella MarisStewardess
Jun. 2017 - Jan. 2018Europe / Seychelles / MaldivesI was employed as a stewardess on board MY Stella Maris from June 2017 until January 2018. Stella Maris is a 72m private yacht where I completed a double season between the Mediterranean and Maldives/Seychelles. During my time on board, I was able to rotate between all departments; housekeeping, service and laundry, maintaining the highest standards of service, interior detailing, and guest cabin service. During my time in this position, I was able to take on high levels of responsibility and handled stressful situations with ease. Some of my duties included but were not limited to: - Assisting with Silver Service - Solely Setting Table for Guests - Extensive Detailing of Interior - Guest Cabin Service - In Charge of Crew Drink & Stationery Inventory - Assisting with Laundry Duties - Pantry Duties Including Juicing, Making Coffee & Tea
bassikeRetail Sales Associate
May. 2016 - Jun. 2017Sydney, AustraliaThe skills and responsibilities for this role include but are not exclusive to the following: - General Cash Handling Procedure and EFTPOS Use - Styling and Product Knowledge - POS Handling Using Apparel 21 Software - Maintaining and Building Customer Relationships - Meeting / Exceeding Personal and Store Budgets Weekly, Quarterly and Annually - Working within a Team Environment to Produce Brand Consistency - Daily Maintenance and Upkeep Including Basic Cleaning - Stock Replenishment - Stock Moves - Visual Merchandising - Responding to Relevant Emails - Undergoing End Of Day Procedures - Communicating with Buying and Warehouse Teams Regularly - Solely Operating the Store
Camilla AustraliaCasual Stylist
Nov. 2015 - May. 2016The skills and responsibilities associated with this role included but were not exclusive to the following: - Styling / Educating Customers on Camilla’s Products - POS Handling using Seams System Software - Maintaining Customer Relationships - Meeting / Exceeding Personal and Store Budgets - Working with Team to Deliver Brand Consistency - Daily Maintenance and Upkeep Including Basic Cleaning - Stock Replenishment - Upholding Merchandising Standards - Checking / Respond to Relevant Emails - General Cash Handling Procedure and EFTPOS Use - Undergoing End Of Day Procedures
La Banette PatisserieAssistant Manager
Nov. 2014 - Jan. 2016The skills and responsibilites associated with this role included but were not exclusive to the following: - Client Liaison - Exemplary Customer Service - Managing Accounts - Business Banking - Leading a team - Cash Management - Balancing Till - Organising Orders - Food Preparation - Stock Control - Solely Opening and Closing the Shop
Tongue Teasers DelicatessenBarista / Hospitality Assistant
May. 2012 - Oct. 2015Newport, NSW- Client Liaison - Exemplary Customer Service - Cash Management - Balancing Till - Food Preparation - Coffee Preparation - Stock Control - Solely Opening and Closing the Shop
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