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Work Background
Comcast NBCUniversalPrincipal Security Architect
Feb. 2021• Facilitated threat modeling workshops to assess security risks and embed shift-left security practices into the development lifecycle.
• Reviewed in depth security requirements for a diverse set of technologies including all major cloud providers and many of their services as well as a wide range of operating systems and other technologies
• Tracked and monitored potential risks through effective remediation strategies while mentoring junior architects.
• Educated cross-functional teams on advanced security solutions, integrating application security best practices into their workflows.
• Developed and delivered technical presentations that emphasized threat modeling and modern security practices for internal and external stakeholders.
• Created specialized Privacy and AI threat modeling frameworks, training teams to enhance overall security posture.
SunGard Availability ServicesSr Manager, Global Security Operations
Aug. 2013 - Aug. 2018Thornton, COResponsibilities
• Managed a geographically diverse 24x7 team of Security Analysts to provide value-added analysis of threats, consulting, and maintain operational readiness as well as Incident Response supporting over 20 services for over 3,000 customers.
• Trained and supported sales personnel to sell our security services domestically and internationally including support of regulatory compliance (PCI-DSS, HIPAA, GDPR, SOX, etc).
• Represented all Global Operations (1000+ employee organization) in Tools development strategy, roadmap, and execution. • Point person for Security Audits and Policy development and a required sign-off
• Advised Product on development of Security Roadmap and new product development as SME on Security Services
• Collaborate with Vulnerability, Threat Management, Sales, Marketing, Security, and Network Engineering teams to ensure seamless service delivery
• Provided Tier 4 technical support to the team
• Managed Incident Response for all Security Related incidents (internal and external) Key Accomplishments
• Convinced executive management of the need for and created the organization’s first 24x7 SOC from the ground up. The SOC was a key differentiator in the market for our security services.
• Supported a 30% increase in sales and a reduced churn due to operational issues to virtually zero.
• Provided a global Sales training program to support the new product line.
• Decreased false positive tickets by 40% reducing the need for human interaction and improving operational efficiency • Selected by Marketing to write a Blog on Security that was published on the company website and used as Sales Collateral.
• Reduced ticket resolution time from 2+ days to 1 hour despite reduction in headcount
SunGard Availability ServicesSupervisor, Threat Management
Aug. 2012 - Aug. 2013Thornton,COResponsibilities
• Managed day to day operations of the Threat Management team including
o IDS/IPS, Vulnerability Management, Incident Response
• Hired, trained, and managed employees for personal and organizational success
• Provided tier 4 technical support for all security product lines
• Provided technical training on Security Services to external organizations
• Managed customer success for supported services
• Served as a member of the product steering committee for security services
• Acted as Security Architect and SME for related services Key Accomplishments
• Developed a consistent, metric based, new-hire training program for new analysts. This increased retention by 35%
• Assisted in developing a whole new line of security services to replace outdated technology, lower our cost, and increased customer satisfaction.
SunGard Availability ServicesSenior Security Engineer
Jul. 2010 - Aug. 2013Thornton, COResponsibilities
• Lead engineer and SME for all Threat Management services
• Technical Team lead for Threat Management services
o Provide training and guidance for analysts and Jr. Engineers
o Hire new analysts and engineers
o Manage performance of the team
• Manage onboarding of new Threat Management customers
• Directed internal and customer security incident response. • Oversaw user account management
• Managed firewall lifecycle including hardware and software version testing, approval, and upgrades. Key Accomplishments
• Designed and deployed a new IPS, HIDS, and Vulnerability Scanning management infrastructure utilizing appropriate security access controls and redundancy. This led to a complete overhaul of the product line and increased sales, customer retention, and customer satisfaction
• Upgraded 300+ IDS/IPS devices and associated infrastructure in under 6 months
SunGard Availability ServicesTechnical Account Manager
Apr. 2009 - Jul. 2010Thornton, COResponsibilities
• Primary technical interface between the company and our most complex customers
• Responsible for architecture, documentation, maintenance, and troubleshooting
• Managed customer success and supported account management and sales in upsell opportunities and retention
• Perform regular account reviews (online and in person) Key Accomplishments
• Assigned to the organizations largest contract and took them from “at risk” to “satisfied” in less than 6 months by becoming their trusted advisor
• Assisted in 35% increased contract upsells for my supported customers
• Assisted customer in a major transformation from point-to-point links to a full MPLS cloud
SunGard Availability ServicesSenior Network Engineer
Jan. 2008 - Apr. 2009Thornton, COResponsibilities
• Lead network engineer for the organization’s largest customer (over $1M MRR)
• Provide guidance on architecture and design
• Provide hands-on implementation and configuration of network devices
• Troubleshoot network issues
• Develop customer relationship Key Accomplishments
• Designed, implemented, and migrated to a new core network switch infrastructure with Zero downtime
• Performed multiple core firewall upgrades with zero downtime
• Became a trusted member of the customer team
SunGard Availability ServicesTechnical Operations Manager
Oct. 2005 - Jan. 2008Thornton, COResponsibilities
• Manage a team of 1st and 2nd tier Network, Systems, Backup, and Security engineers in a 24x7 global environment
• Manage Service Desk Associates handling incoming calls and emails as well as Disaster Declarations
• Direct troubleshooting of customer issues
• Manage Incident Response
• Manage customer satisfaction Key Accomplishments
• Responsible for the best metrics among 4 shift managers in o First call resolution – increased 30%
o Time on hold – decreased by 50%
o Ticket resolution time – decreased by 20%
o Retention – increase over other shift managers by 30% despite being the least desirable shift
InflowAssociate Engineer
Apr. 2004 - Oct. 2005Thornton, COResponsibilities
• Provide Tier 1 and 2 first call resolution for Network, Monitoring, and Security services
• Implement new services
• Assist customers with network design Key Accomplishments
• Quickly became the SME for Firewalls
• Assisted in quarterly firewall upgrades with zero downtime
Charter CommunicationsConsultant
Jan. 2003 - Dec. 2003Englewood, COResponsibilities
• Responsible for all technical aspects of developing a product line for MTU (Multi-tenant Units) Internet access for implementation in Hotels, Apartments, Offices, etc. o Test products for technical viability and ease of implementation o Provide technical recommendations for best usability/cost products
o Develop implementation and maintenance procedures
o Assist in technical writing of implementation manual for non-technical installers
o Ensured all products and documentation meets security requirements Key Accomplishments
• The project was complete on-time and under budget
• The project led to an entire new revenue stream for the organization
ComPath, IncSupervisor
Jan. 1998 - Dec. 2003
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