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Work Background
Onyx Behavioral HealthPsychotherapist
Jun. 2024Charlotte, North Carolina, United States
Wells FargoPersonal Banker II
Feb. 2019 - Feb. 2020Fort Mill, South Carolina, United States• Promoted financial products by maintaining excellent service offering knowledge. • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. • Worked closely with management to strategize sales techniques to increase branch production and customer service. • Balanced cash drawers and vault accounts on daily basis with zero discrepancies. • Networked to increase client base and encourage existing clients to expand financial portfolios. • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue. • Created innovative financial solutions to meet customer needs and provide competitive edge. • Helped clients plan for and fund retirements using mutual funds and other options to manage and diversify portfolio. • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback. • Answered customer questions and explained available services such as deposit accounts, bonds and securities. • Contacted customers as soon as issues arose to immediately find resolution before problem escalated. • Backed up teller team by handling needs of new and existing customers at main counter. • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
The Marketing OrganizationTalent Acquisition Manager
Apr. 2018 - Jan. 2019• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market. • Established consistent language and methodology for talent discussions, development and succession. • Developed and maintained strong working relationships with executives, HR team that produced consistent results. • Acted as brand ambassador to educate candidates on culture, career growth and benefits of working for company. • Reviewed employment applications and background check reports to facilitate hiring process. • Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates. • Optimized sourcing networks and used proactive methods to direct source candidates. • Created and drove talent acquisition and job placement strategies to attract diverse candidates. • Analyzed recruiting metrics to share reports and recommendations with stakeholders. • Conducted compensation conversations with human resources and hiring managers to foster internal & external equity. • Identified recruitment needs and administrative performance metrics and data to analyze trends and drive change. • Promoted increased focus on internal talent mobility and emerging talent across organization. • Implemented improvements to reduce company outsourcing costs.
Salon LuXx LLCHair Salon Owner
Mar. 2018 - Dec. 2020• Maintained daily, monthly and quarterly records of costs and revenue. • Oversaw daily salon operations and performed general salon tasks. • Reconciled daily sales, returns and financial reports in QuickBooks. • Organized employee shifts and took peak times and seasonality into consideration. • Put together realistic budgets based upon costs and fees for successfully operating business. • Oversaw business administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs. • Input income and expense details into database to track business finances and address variances. • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities. • Assessed supplier quality to maintain tight cost controls and maximize business operational performance. • Built and deployed operational procedures, training programs and administrative systems to handle needs. • Conducted target market research to scope out industry competition and identify advantageous trends. • Maintained motivated and well-paid sales team by calculating commission payments on time. • Documented guest preferences, services and feedback to create seamless experience for return visits. • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
Euphoria make up studioMakeup Artist
Apr. 2016
MAC CosmeticsMakeup Artist
Jan. 2016 - May. 2017• Kept up-to-date with style industry standards & trends to provide optimal aesthetics services to every client. • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone. • Operated cash register for cash, check and credit card transactions with excellent accuracy levels. • Helped customers complete purchases, locate items and join reward programs. • Answered questions about store policies and addressed customer concerns. • Worked closely with shift manager to solve problems and handle customer concerns. • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. • Maintained secure cash drawers, promptly resolving discrepancies in daily totals. • Worked flexible schedule and extra shifts to meet business needs. • Restocked and organized merchandise in front lanes. • Performed full makeup applications to 50 clients per week.
International GroceryCashier Manager
Apr. 2013 - Oct. 2016• Checked for outdated and overripe grocery items and removed from inventory. • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles. • Stayed current on available products, store promotions and customer service policies to better serve shoppers. • Inspected floor displays, noted missing items and immediately replenished merchandise. • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases. • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized. • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly. • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. • Examined incoming inventory, merchandised shelves and prevented shrinkage. • Marked-down clearance items and relocated merchandise to proper store areas. • Submitted reports to senior management to aid in business decision-making and planning. • Promoted business' development by building and maintaining relationships with new clients. • Aligned inventory processes with demand projections to maximize organizational and budget efficiency. • Quickly and accurately counted drawers at start and end of each shift.
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