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Work Background
NFU Mutual Derbyshire PeaksExecutive Agency Adminstrator
Dec. 2023In my current role, I manage internal communications, staff coordination, and regulatory compliance while supporting the smooth operation of the Derbyshire Peaks Agency. I work closely with agency managers and business owners to ensure efficient communication across teams and effective project execution. •Lead internal communication initiatives, including developing and executing plans to manage change across the business. • Facilitated weekly compliance checks to ensure staff met FCA and NFU Mutual standards. • Create, optimise, and manage internal content for newsletters, staff training materials, meeting agendas, and internal memos. • Organise key meetings for clear communication and timely follow-up. • Collaborate with senior management and key stakeholders to identify internal communication gaps and enhance operational efficiency.
NHS Supply ChainChange Communications Associate
May. 2023 - Sep. 2023Nottingham, England, United KingdomSupported the delivery of internal communication strategies during a period of significant change within the NHS Supply Chain. Worked closely with teams to ensure clear, consistent, and engaging messaging to staff and internal stakeholders. General tasks included: • Copywriting, developing, optimising, and editing content for our internal NHS Supply Chain communications. This includes webpage content, news articles, scripts, emails, leaflets, posters, presentations, video content, and FAQs. • Crafted internal communication plans to effectively deliver change across the business. • Collaborated with stakeholders to tailor communications to various audiences within the organisation, enhancing staff engagement. • Developed communication plans to support change initiatives and foster employee understanding. • Delivered presentations at internal engagement events, effectively conveying key messages to staff at all levels.
NHS Supply ChainMarketing and Campaign Manager
Dec. 2018 - May. 2023Nottingham, United KingdomLed cross-functional teams in delivering internal and external communications for key projects within NHS Supply Chain. Key marketing and communication projects I managed included EU Exit, COVID-19, Value Based Procurement, Financial Services, and Service Improvements. General Tasks: • Crafted and produced content for my communication campaigns for both internal and external audiences. This covered a wide range of skills such as copywriting, developing, optimising, and editing content for web pages and NHS Supply Chain communications. • Coordinated with cross-functional teams to ensure all internal messaging aligned with external communication strategies. • Produced internal performance reports and metrics, ensuring leadership had timely insights on communication effectiveness. • Created data analysis and performance reports each campaign. • Presented at internal and external webinars and events.
NHS Supply ChainMarketing Coordinator
Apr. 2018 - Dec. 2018Nottingham, United KingdomThis role focused on supporting the Marketing Managers with their projects. As an interim, I took on the Communications Executive responsibilities until moving in to my next role. General Tasks: • Copywriting, developing and editing content for web pages and NHS Supply Chain communications. • Assisting in the creation of brochures. • Support the maintenance for the current website and preparing content for our website development. • Liaising with NHS Supply Chain internal departments and external partner teams, to ensure we have all relevant information needed to inform our Customers of product changes and supply issues. • Maintaining the customer database to ensure all information is correct and up to date.
Code Red AssociatesResource Consultant
Jan. 2018 - Mar. 2018Nottingham, United KingdomThis role focussed on resourcing candidates for specialist IT roles across the UK, predominantly in the NPO/Local Authority sector. General Tasks: ● Resourcing, screening & booking interviews for new applicants ● Adding to and updating existing candidate database ● Assisted in GDPR project ahead of May 2018 ● Writing job adverts ● Posting social media copy/adverts for the available roles
VP Forensic LtdRecruitment Administrator
Jul. 2016 - Dec. 2017Nottingham, United KingdomThe role focused on recruiting Support Workers & Nurses in the mental healthcare sector. Additionally, I was responsible for ensuring all employees, training & compliance checks remained in date. General Tasks ● Resourcing, screening & booking interviews for new applicants ● Performing identification & compliance checks ● Arranging, booking and advertising training courses ● Creating & implementing training for new office recruits ● Writing job adverts, articles/blogs for company newsletter & website ● Copywriting and managing social media posts. Accomplishments ● Created a quarterly statistics review to improve the monitoring of where our applicants discover our job advert & how far through the recruitment process they get to. ● Increased social media presence online to create greater brand awareness, resulting in applications directed from this online marketing.
YHA England and Wales National OfficeContact Centre Adminstrator
May. 2015 - Mar. 2016MatlockThis role was focused around communication between the company and our trade agents, ensuring that all their needs were met for their group bookings and that YHA met the trade financial targets. This involved balancing administration for internal and external stakeholders. General Tasks ● Answering the telephone and emails ● Updating the customer database with amendments and setting up new clients ● Sending out quotations for new bookings, placing new bookings, invoicing group and trade bookings, track and monitor trade agent booking payments via email and phone ● Liaising with internal departments and external hostels/clients with all relevant booking information in a timely manner Accomplishments ● Created a spreadsheet to track and log our business with Outdoorlads Ltd. ● Developed the Exclusive Hire Manual & Training Guide Notes ● Created a system to standardise how advisors interacted with the bespoke booking database ● Created and developed a system of responding to clients following the 2015 Cumbria flooding; this system has been transferred to other hostel closures ● Presented with Contact Centre Award for my work on the Summer Camps booking process using Microsoft CRM to complete the project, 2015
YHA (England & Wales)Contact Centre Advisor
Mar. 2014 - Mar. 2016MatlockThis was a customer service, telesales role which involved taking bookings for families, individuals and groups. It involved taking payments, upselling company products, membership and hostels. I had training in KIGO database, Microsoft CRM, Microsoft Excel & ASSD Software. Accomplishments ● Won multiple sales incentives for upselling membership and the monthly focus hostels
LSL Property Services plcLead Warmer Insurance Consultant
Sep. 2013 - Dec. 2013Exeter, United KingdomI contacted LSL clients who were renting, letting or buying property through the company to offer our help in organising buildings and contents insurance. I had to work under pressure and meet a daily lead-to-conversion target. This role required keen verbal communication skills and developed my resilience and adaptability through handling unexpected phone conversations.
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