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Work Background
Road Runner Lock & SafeKey Records Specialist
Aug. 2021Tucson, Arizona, United StatesScheduling locksmith & safe repair. Assist customers in finding the right safe or lock for their needs Creating invoices Processing payments
Pima County Juvenile CourtHuman Resources Specialist
Sep. 2020 - Jul. 2021Tucson, Arizona AreaAnswer inquiries regarding court and mediation times and location. Direct the public to proper department Observe court room lobby for potential security risks and convey to the security team
Rush Truck Center-TucsonAdministrative Clerk
Nov. 2018 - Mar. 2019Tucson, Arizona AreaServed as the first line response for incoming calls. Quickly and accurately answered inquiries from customers, visitors and vendors. Accepted payments and post to the correct account. Greeted clients and directed them to the appropriate department.
Behavioral Health Solutions, P.A.Office Manager/Receptionist
Apr. 2013 - Aug. 2018Raleigh-Durham, North Carolina Area• Meticulously converted archived client charts from 2004 to 2012 from paper to electronic files and prepared them for destruction. • Independently researched and procured goods and services for the benefit of the company. • Autonomously created spreadsheets, documents and procedures which increased efficiency in administrative processes. • Increased accurate client and insurance payments by creating and implementing procedures. • Encouraged communication between all staff and encouraging a team-like atmosphere. • Built an intranet site where the staff can share information and download frequently used documents. • Reduced inconsistencies and increased cohesiveness throughout the office by developing and implementing a policy and procedure manual for the office. • Brought the office into compliance with the Department of Labor by ordering and posting the required Department of Labor posters. • Transferred client charges in Practice Management Software for payments that were posted in QuickBooks, which gives a more accurate view of clients’ accounts. • Conscientiously oversaw maintenance and repair issues. • Prepared and presented department and staff meetings. • Prepared and posted job openings. • Reviewed resumes, performed administrative testing, participated in candidate interviews and worked with supervisor in making hiring decisions. • Completed new hire orientation, paperwork and training for the administrative department.
Southern States VolkswagenCashier
Jan. 2013 - Apr. 2013Durham, North Carolina• Answered and routed calls to the appropriate department or person. • Accepted payments and post to the correct account. • Greeted clients and directed them to the appropriate department.
Cobham Avionics, Prescott dba Wulfsberg Electronics DivisionData Entry Clerk
Jul. 2012 - Sep. 2012• Provided data entry support. • Created and organized a filing system for the Director of Operations. • Converted the paper filing system to a new electronic system for the Procurement Department.
AllstateLicensed Insurance Agent
Apr. 2011 - Jun. 2012• Serve as first line response for incoming customer calls. • Quickly and accurately answered inquiries from customers. • Sold and cross sold insurance products and services to new and existing customers. • Efficiently performed routine follow up work. • Provided customer retention techniques such as asset protection reviews, claim assistance, payment reminders and client support service. • Administrative tasks such as typing, filing, faxing, scanning, answering multi line phones, and taking messages.
SBS Administrative ServicesEnrollment Clerk
Jan. 2003 - Aug. 2010Served as the first line response for incoming customer calls. • Accurately answered questions pertaining to new and existing products and services. • Effectively performed routine follow-up work. • Provided excellent customer service.
SBS Administrative ServicesReceptionist
Jan. 2003 - Jan. 2006
Sedona Staffing, San Marcos, TXGeneral Office Clerk
Aug. 2002 - Jan. 2003I accepted temporary positions as a receptionist, The positions all consisted of filing, typing, answering the phone and directing callers to the correct departmens.
Canton ISDAssistant Manager
Aug. 1997 - May. 2001Preparing meals according to federal guidlines for children and staff. Keeping inventory of all supplies, placing orders and putting away suppies when they were received. Running cash register during meal periods, cleaning the the cafeteria and kitchen after meals. balancing the registers to the daily receipts.
McDonald's Restaurants1st Assistant Manager
Jan. 1994 - Jun. 1997I started my career at McDonald's as a front counter person and quickly made team manager, shift manager and during the last year was a firs assistant manager. I made the weekly schedules, did inventory, observed deliveries, screen applicants, interviewed potential employees, balance daily sales to receipts and made out bank deposits. I also trained new employees and made sure that new hire paperwork was filled out properly. Unfortunately, I also had to terminate employees.
Various ResaurantsFood Service
Apr. 1982 - May. 1993During these years I worked various jobs as a food server, bartender, cocktail waitress and hostess. This is where I developed my love for customer service and perfected my ability to pay attention to even the smallest of details.
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