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Work Background
Gonzaga UniversitySoftware Engineering Fellow
Mar. 2024Problem solving: Identifying and fixing software issues, and developing solutions Attention to detail: Completing tasks accurately and consistently, and concentrating on a project or task Coding: Programming assignments and building a portfolio, as well as auditing and contributing to other people's code Software development: Understanding development planning and execution Teamwork: Interpersonal skills such as listening, respecting others, taking criticism, and empathizing Debugging: Identifying the root cause of bugs, and using debugging tools to find and fix issues Communication: Coordinating with other engineers, analysts, and system programmers Databases: Accessing data from anywhere, and storing information for later use
Washington State Health Care AuthorityTechnical Assistance and Project Manager
Sep. 2022 - Apr. 2023Plan, design, and implement the billing and invoicing system for the Prevention Section. Coordinate with cross-agency teams to build and maintain the billing and invoicing system to include consulting with Accounting, the Bi Team, and others within the Agency as necessary. Coordinate and facilitate the daily, weekly, monthly, and quarterly A-19 Team meetings to ensure the system is meeting Agency and external expectations and requirements. Plan, design, implement, and maintain training curriculum as well as any other associated guidance documents Provide technical assistance to prevention employees and providers and consult with the Workforce Development Lead and broader A-19 Team. Ensure continuous improvement for the billing process through research and data analysis. Serve as a subject matter expert on the entry of prevention programs and strategies into the management information system used by providers. Create and implement a technical assistance and training plan in response to common requests and needs in coordination with the Workforce Development Lead. Develop, revise, and update training curriculum and guidance documents to be reviewed by Lead or Supervisory staff. Ensure a coordinated schedule of trainings are offered internally and externally online, in-person, and via eLearning. Contribute to the creation of the workforce development plan and strategy to include proposals as well as the creation and maintenance of training curriculum and guidance documents for internal team members and external providers.
Employment Security DepartmentProgram Coordinator
Feb. 2020 - Apr. 2022Colville, Washington, United StatesProvided current and ongoing direction and leadership for fellow employee engagement. Designed training of chat program and delivered curriculum to over 50 agents over 6-month period. Evaluated program organizational operations, successes, and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results. Resolved client issues quickly using program knowledge and ETO case management system, increasing customer retention rate over 1,000%. Provided ongoing direction and leadership for co-worker inclusion. Policy and procedures development for evaluating programs and workflow equity. Developed proposals and operational plans within assigned area and led projects and analyzed data to identify opportunities for improvement. Offered friendly and efficient service to customers, handled challenging situations with ease. Management and maintenance of Velaro system. Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. Improved operations through consistent hard work and dedication.
Employment Security DepartmentEC-WSS3
Jan. 2019 - Feb. 2020Colville, WA
Employment Security DepartmentEC-WSS4
Jan. 2019 - Feb. 2020Colville, WA
Northeast Tri County Health DistrictEnvironmental Health
Feb. 2018 - Jan. 2019Colville, WA
ImplementHITCommunications Director
Apr. 2013 - Jan. 2017Manages customer and technician correspondence, ensuring that a healthy communication base is maintained at all times. I train new users on the advantages and many functions of the electronic training platform. I provide critical technical and support based assistance to users, providers, and admins alike.
- FreelancerVirtual Adminstration, Medical Billing and Coding, Medical Transcription
Feb. 2013 - Apr. 2014
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