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Bank of AmericaOfficer, Sr Service Specialist
Aug. 2022Delaware, United StatesService inbound calls from general agents that need assistance with merchant requests, escalated calls and providing direct resolution to customers. Self-starter to key issues that are researched, Problem solving abilities for operation issues, assist internal partners with various projects and/or complex issues on merchant accounts, time management of day, coaching/mentoring new hires, OJT with refresher courses for associates, procedure reviews and new procedure input, call listening with new associates
Bank of AmericaService Specialist
Aug. 2021 - Aug. 2022Serviced inbound/outbound calls, providing resolution to merchant’s requests. Complete account maintenance, research transactions and answer general questions regarding merchant services. maintain up to date product, process, and procedure knowledge.
Wells FargoPersonal Banker
Jun. 2019 - Jan. 2021Wilmington, Delaware, United StatesAssisted customers with their banking needs and financial goals. Personal Banker to assigned affluent clientele. Opened and serviced DDA, savings, estate, trust accounts and lines of credit for consumer and small business clients. Small business advocate, SAFE registered, notary for the state of Delaware and medallion certified.
Bank of AmericaFraud Analyst
Oct. 2017 - Jun. 2019Newark, Delaware, United StatesAssisted clients with initiating fraud claims and billing disputes for checking accounts, credit cards and debit cards. Researched and analyzed clients’ accounts and accessed risk of fraudulent activity. Assisted clients with general account maintenance and answering any questions or concerns. Knowledge using Flash, Synergy, Bolt, OMNI, ICDP, VROL and Mastercard online.
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