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Work Background
YMCA of Metropolitan AtlantaMembership Experience Director
May. 2024Ed Isakson/Alpharetta, Georgia, United States
RESEARCH EXPRESS TITLE, LLCRevenue Operations Manager
Dec. 2023Roswell, Georgia, United StatesUsing strong analytical and problem solving skills to manage and lead strategic project initiatives on behalf of the organization, fostering cross-company collaboration, planning and execution excellence. Manage financial workflow and handle accounting responsibilities for AR and AP as well as payroll. Accounts receivable collection specialist on delinquent invoices. Continue to improve processes with management collaboration and reviewing client relations, contract oversight and business development. Streamlining efficiencies across the board for leadership and staff. Developing HR policies and timekeeping processes for staff.
Care AccessDistrict Operations Manager
Jun. 2022 - May. 2023Atlanta, Georgia, United StatesCare Access is a decentralized research organization that breaks down traditional barriers in clinical research for patients, sponsors, and physicians. As District Operations Manager, I was accountable for managing all aspects of day-to-day operations across multiple territories – from inventory management through client relations, contract oversight, business development, clinical drug trial support, and mobile clinic deployment. To carry out my mandate, I designed key strategies to globalize the clinical trial delivery organization, streamline operational workflows, and enable the startup to scale efficiently. Some of my contributions included: ➥ Partnered with key internal/external stakeholders – including Support, Clinical Operations, Principal Investigators, Sub Investigators, and physicians – to steer clinical research activities. ➥ Provided oversight of patient access locations, care access DCT properties, and study reviews. ➥ Managed and maintained physician relationships. ➥ Ensured adherence to contractual commitments and Good Clinical Practice (GCP) standards. ➥ Employed a proactive, decentralized approach to access previously underserved communities and optimize the patient experience. ➥ Engaged with the community to generate growth opportunities and build long-term partnerships with healthcare organizations and universities. ➥ Managed the mobile clinic deployment process including equipment, investigational products, and staff. ➥ Launched a suite of brick-and-mortar clinics to deliver turnkey sites. ➥ Developed job aides and training guides to elevate staff performance. Built mentor-mentee relationships with operations coordinators. ➥ Managed the Lyme Disease trial site (a partnership with Pfizer); oversaw all site operations including staffing, logistics, catering, and patient safety. Intensified patient education, marketing, and community collaboration to exceed the enrollment goal by 16.6%.
Simply Mac - Apple Premier PartnerDirector Of Operations and Procurement
Apr. 2020 - Jun. 2022Atlanta, GAAs Director of Operations and Procurement, I was tasked with leading a 10-member team to manage all aspects of retail operations – including process management, procurement, policy enforcement, strategic planning, forecasting, inventory control, security, and vendor management. Throughout my tenure, I was able to mitigate shrinkage, improve P&L performance, and maximize inventory turns. Some of my additional contributions include: ➥ Ensured the cost-effective procurement of $1MM+ in Apple products and third-party accessories per month. ➥ Reduced liquidated assets by 20%+ in 2021. ➥ Developed forecasts and financial plans to guide and inform strategic purchasing decisions. ➥ Overhauled the inventory count process to reduce inventory shrink by $300K. ➥ Delivered shrink rates 10% below prior results. ➥ Scanned the market to identify low-cost, best-fit vendors and suppliers. ➥ Controlled procurement costs while upholding organizational quality/reliability standards. ➥ Partnered with management to mitigate the bottom-line impact of pandemic-related supply chain issues. ➥ Provided professional development and career growth opportunities for staff of all levels. ➥ Ensured strict compliance with corporate policies, regulatory requirements, and best practice guidelines. ➥ Optimized inventory control procedures, resulting in $3MM in cost savings within 1 year. ➥ Partnered with Marketing to develop a custom website for the liquidation of aging stock in the Miami warehouse; unlocked collaboration opportunities with key businesses and liquidators to optimize the clearance process.
Simply Mac - Apple Premier PartnerSr. Training Manager
Feb. 2020 - Oct. 2020Greater Atlanta Area
Simply Mac - Apple SpecialistStore Manager/B2B Regional Sales/Field Manager
Feb. 2014 - Oct. 2020Saint Simons, GAI joined Simply Mac in 2013, where I oversaw key store operations across multiple locations – including sales, staffing, customer service, financial oversight, marketing, employee development, process design, inventory management, and performance management. I upheld high standards of customer service excellence to deliver a seamless customer experience and build brand loyalty. Some of my contributions include: ➥ Planned, developed, and executed a suite of marketing promotions and campaigns. ➥ Drove the development of innovative strategies to deliver against key financial objectives. ➥ Coached and mentored client-facing employees in cash management, computer systems, selling techniques, corporate policies, and Apple products. ➥ Designed a cross-training program for 300+ employees and another training program for 50+ Operations Managers. ➥ Launched virtual management training initiatives to cultivate leadership qualities. ➥ Closed 27% of internally generated leads to drive sustained improvements in operating profitability. ➥ Consistently achieved top honors in key customer service experience ratings. ➥ Recognized with the President's Club Award (2015, 2018) for outstanding contributions to business growth. ➥ Awarded Elite Team status for attaining and maintaining the highest Net Promoter Score. ➥ Received annual awards from Apple as a preferred service provider, resulting in higher payments and increased profitability. ➥ Drove the transition to e-commerce operations and a centralized warehouse in Miami.
Humane Society of South Coastal GeorgiaDevelopment and Marketing Director
Jul. 2011 - Apr. 2013Brunswick, Georgia* Spearheaded the implementation of strategic branding and marketing plans, significantly boosting community awareness of the organization. * Managed and optimized the donor database, website, and social media channels to maximize outreach and engagement. * Collaborated with cross-functional teams to develop and execute successful revenue-generation plans. * Directed the management and growth of community outreach events, leading to a substantial increase in public awareness and donor base expansion. * Achieved a fundraising milestone in 2012 by raising over half a million dollars through the strategic oversight of signature events and direct mail marketing campaigns. * Orchestrated an impactful social media marketing campaign that secured a $35K Toyota vehicle for the organization. * Implemented a successful marketing initiative, conducting detailed research and proposal writing, resulting in the acquisition of a $25K grant.
Jekyll Island FoundationOffice Manager
Oct. 2010 - Jul. 2011Jekyll Island, Georgia, United StatesOversaw administrative and financial systems for the Foundation and Board of Directors, leading the development of marketing strategies utilizing social media, e-commerce, and direct mail marketing. Managed the donor database, donations, and correspondence efficiently. Coordinated successful fundraising events and introduced innovative funding mechanisms to attract and engage donors. Secured private funding grants through detailed research and proposal writing. Organized and executed multiple fundraising events for the Georgia Sea Turtle Center, recruiting and supervising a team of over 50 volunteers. Collaborated with various departments and the Board of Directors to cultivate relationships with individual donors and corporate sponsors. Utilized Sage as the CRM system to effectively manage donations and contacts.
Creative Marketing IdeasBusiness Owner
Sep. 2008 - Oct. 2020St Simons IslandTasked with enhancing branding strategies for small businesses by developing project implementation plans and setting strategic goals and milestones. Cultivated and sustained positive client relationships, ensuring their satisfaction with company services. Marketing Duties: * Devised innovative ideas and strategies to bolster clients' social media, marketing, and branding initiatives. * Oversaw the promotion and coordination of online marketing campaigns by leveraging data-driven decision-making, incorporating customer research, market analysis, competitive evaluations, and behavioral insights. * Collaborated with a diverse team of experts to craft and execute comprehensive branding strategies.
Red CrossDevelopment/Financial Director
Aug. 2008 - Oct. 2010Brunswick, Georgia, United StatesKey responsibilities encompassed the development and execution of impactful fundraising events, leveraging social media and networking to engage with the community and raise awareness about the organization's humanitarian endeavors. Oversaw volunteer recruitment, retention, and recognition initiatives. Provided support to the director in grant writing, planned giving, and soliciting corporate sponsorships. Previously held the role of Financial Director, overseeing all financial operations, including accounting for the local Chapter. Utilized Salesforce as the CRM system for managing donations and event-related activities.
Village Hotel Partners, LLCOffice Manager
Apr. 2007 - Jun. 2008Was the administrator for a parent company of several hotels, restaurants and small businesses. Responsibilities included managing several corporate business accounts including all accounting, payables and receivables.
Golden Isles GymnasticsDirector
Oct. 2005 - Apr. 2007Had success with building and maintaining client relationships, getting familiar with and staying connected to the community. Utilized excellent communication skills, handled inventory and cash flow management.
YMCAManager/Coach
May. 2001 - Oct. 2005As the Facility Manager, oversaw operations of the Yates Family YMCA. Also functioned as the Membership Service Representative with duties that included marketing memberships and problem resolution/customer satisfaction relating to the members experience.
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