Edigitize, Inc.Product and General Manager
Aug. 2008 - Feb. 2019Tulsa, Oklahoma AreaDual role as a General Manager and Product Manager at a business process outsourcing company, overseeing business operations and directing product resources. Coordinated operations and growth strategies across distributed teams and serving customers all over the U.S. via an online B2B portal. • Led a complete overhaul of an internal web-based business process outsource web application, gathering requirements, creating beta test plans, launching the revamped application, and overseeing migration of customer base to the new application • Managed the product backlog post-launch, prioritizing bug fixes and user stories to improve customer retention and satisfaction • Created a comprehensive strategic management plan designed to maintain market leadership • Created sales, marketing, and operations plans, growing the company by 20% YoY • Managed a team of customer service representatives, quality control analysts, and offshore production specialists