Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Dietitians At HomeClinical Support Assistant / Asst Manager
Feb. 2024 - Jun. 2025United StatesManaging the calendars of assigned Dietitians. Scheduling patients for in-person visits or telehealth. Communicating and coordinating with Dietitians. Maintaining and managing CRMs for active and inactive patients. Uploading patients' doctors’ notes and laboratory results. Contacting providers for patients' paperwork. Administrative work.
Taokym Business SolutionsVirtual Assistant
Jul. 2023 - Feb. 2024Answering inbound phone calls and responding to emails. Outbound calls for scheduling. Calendar management. Managing and monitoring CRM and Salesforce. LinkedIn's outsourcing of clients.
Taokym Business SolutionsCampaign Manager
Sep. 2021 - Jul. 2023❖ Managing multiple clients for B2B and B2C Campaigns (Solar, Healthcare, Insurance, Recruitment, Real Estate, LinkedIn, and Advisors). ❖ Attending virtual daily meetings with clients (Presenting performance, trends, and support needed). ❖ Managing and doing LinkedIn tasks (lead generation, sending proposals, and scheduling for a discovery meeting). ❖ Prepare and present project proposals to new/upcoming clients and do onboarding once agreed to the contract. ❖ POC for Sales and Performance Management. ❖ Onboarding new Clients/Campaigns (presenting guidelines, agreement, and KPIs). ❖ Managing and leading QA and Training department (meeting, coaching, and discussing processes on how to better achieve client’s goals and solve opportunities). ❖ POC for Campaign strategic planning for Quality calls and appointments ❖ POC for data reporting for weekly and monthly attainment with the CEO ❖ Monitor closes and hot potentials from daily to monthly performance ❖ Coach and motivate 100 VRAs in terms of their strengths and opportunities and ensure they are addressed or commended. ❖ Recruitment and Hiring POC for New Hires (VRA, QA, Trainers, Managers). ❖ Trainer for Support and conducting refreshers for VRA/Support. ❖ POC for Reward and Recognition ❖ Increased overall performance by 20% based on Quarterly and year-end performance (new clients, satisfactory ratings from the client, retention of employees). ❖ In charge of the recruitment process from posting open positions up to assigning to series/stages of interviews (assigned for the final interview), and to the onboarding process.
Taokym Business SolutionsQuality Assurance Manager
Feb. 2021 - Aug. 2021Manage and supervise 20 QA Analysts from 10 different Campaigns (Meetings and coaching for performance evaluation). POC for Campaign strategic planning for Quality calls and appointments POC for data reporting for weekly and monthly attainment with other Campaign Managers. Monitor and assess VRAs' and QAs' Performance Coach and motivate VRAs and QAs in terms of their strength and opportunities, and make sure that they are addressed or commended. Created effective quality guidelines and policies for each Campaign.
FirmooLive Chat Support Agent/Coach
Dec. 2019 - Feb. 2021Answer customer questions and queries through live chat. Live Chat/Email is a function of Live Chat/Email software. Communicate with customers through live chat or create an email to answer questions and solve problems. Keep customers happy and successfully solve any problems that may arise promptly. Make sure that customers' orders and shipping are correct. Answer customer questions and queries through live chat. Live Chat is a function of Live Chat software. Created an effective chat flow and processes for all Agents (increased effectiveness and performance of all agents). Communicate with the Suppliers of the stocks and the shipping status. Coach and train agents after auditing their chats and monitoring performance. Part of the hiring panel for new members and conduct interviews.
DentistFindCustomer Support Specialist/virtual admin (Asst. Manager)
Aug. 2018 - Dec. 2019Provide service or product information, solutions, and relevant details to customers and clients through email (Freshdesk) and call if necessary. Answer phones and emails, provide troubleshooting information, report and analyze customers' information and needs, issue billing details, and open and close customer accounts. Audit and evaluate the performance of different departments to ensure the provision of a quality output. Clients and CEOs' calendar management. Assist the Manager in preparing reports and communicating with other departments. Assist the Manager in the hiring and recruitment process from interview to onboarding. Able to create an effective process on how to maximize effectiveness for a 24/7 operation.
51Talk ChinaMaster Teacher B
Jan. 2018 - Feb. 2022ESL Teacher-Master Teacher B/Trainer ❖ TESOL/TEYL certified ❖ Teaching mediator (kids and adults). ❖ Leader, administrator, and manager to the students ❖ Team Captain/Mentor (Mentoring and coaching assigned ESL Teachers). ❖ Trainer for home-based Teachers ❖ Performance evaluator of Teachers ❖ Conduct interviews and assessments for ESL applicants
Convergys Intelligent ContactTeam Lead
Sep. 2009 - Oct. 2011Lead and oversee a team of 15-25 representatives to achieve individual and team sales targets. Provide coaching, mentoring, and regular performance feedback to enhance team productivity. Monitor daily activities, sales pipelines, and progress toward goals. Implement sales strategies to meet customer needs and maximize revenue. Conduct regular team meetings to discuss goals, strategies, and performance metrics. Resolved customer complaints that were escalated by team members promptly and professionally. Collaborate with the Managers to align team efforts with organizational objectives.
Convergys Intelligent ContactCAE/ATL (Telstra/Comcast- Australian Account and Comcast US account)
Feb. 2009 - Aug. 2009❖ Provide best-in-class customer service and problem resolution to customer queries over voice-based phone service and chat/email support. ❖ Meet customer requirements through first-contact resolution. ❖ Prepare complete and accurate work and update customer files. ❖ Clarify customer requirements; probe for and confirm understanding of requirements or problems. ❖ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. ❖ Handles 2-4 customers at the same time through chat/email support. ❖ Make sure of customer satisfaction and hit metric targets. ❖ Top Agent for all metrics for 6 consecutive months.
Convergys Intelligent ContactOperations Manager
Jan. 2009 - Jul. 2018Bacolod CityManaging 5 to 7 teams with 80-100 agents and an SME Team. POC for Transition Classes for 30 days (New Hire Agents). POC for Sales, QA, and RepSat. (Customer Satisfaction). POC for the recruitment process for the account. Long-term planning to support the company’s goals Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities. Assessing and analyzing departmental budgets to find ways to optimize profitability. Inspiring and motivating employees through positive encouragement and incentive initiatives. Communicating with stakeholders about shifting company priorities and projects. Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue. Identifying opportunities to expand or shift course based on market changes. Enforcing regulatory and safety standards.
Mang Inasal Philippines, Inc.Bacolod Store Manager
Sep. 2002 - Dec. 2008Manage store operational requirements by scheduling and assigning employees Recruit, select, orient, and train employees. Maintain results by coaching, counseling, and disciplining employees. Managing overall operations that focus more on Quality Control, manpower, and sales targets. Identify current and future customer requirements by establishing rapport with potential and existing customers. Ensure the availability of merchandise and marketing products in the store. Protect employees and customers by providing a safe and clean store environment. Maintain the stability and reputation of the store by complying with legal requirements. Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent
Intch is a Professional Networking App for the Future of WorkSee more people like Ronald on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1788363 people
28
Finance Analyst @ Thermo Fisher Scientific
15
Business Owner
16
Consultant
169032 people
16
Senior Branch Manager @ Bank NXT
15
IT Support Manager @ All In Credit Union
15
Administrative Business Partner @ Google