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Work Background
Allianz PartnersTeam leader - Travel & Assistance
Apr. 2023United Arab EmiratesSpearheading operational execution and strategic direction of the travel and assistance claims handling unit. Leading and mentoring a team of claims specialists, fostering a culture of continuous improvement and driving performance to achieve service excellence. Managing the end-to-end process of travel insurance claims, ensuring efficient and empathetic resolution in compliance with industry regulations and company policies. Championing a customer-centric approach, facilitating swift and fair claims resolution to enhance customer satisfaction and trust. Streamlining processes and implementing innovative solutions to increase efficiency, reduce costs, and improve service delivery quality. Collaborating with cross-functional teams and external partners to enhance the claims handling process and align with organizational strategic objectives. Analyzing claims trends and data to identify areas for process improvement and implement strategic initiatives to enhance operational efficiency. Leading training sessions and workshops to elevate the team’s knowledge and skills in claims handling and customer service.
Allianz PartnersSenior Officer - Travel & Assistance
Dec. 2022 - Apr. 2023Dubai, United Arab EmiratesManaging complex claims cases, ensuring thorough investigation, assessment, and resolution in line with company guidelines and industry standards. Providing expert advice and support to team members on claims issues, contributing to their professional growth and development. Coordinating with internal departments and external partners to streamline claims processing and enhance inter-departmental collaboration. Ensuring compliance with regulatory requirements and internal policies, maintaining the highest standards of professionalism and ethical conduct.
AIGTravel & PA Complex Claims Handler
Jan. 2020 - May. 2022
AIGTravel & PA Express Claims Handler
Jul. 2017 - Jan. 2020Dubai Airport Freezone Area, Dubai, United Arab Emirates
AIGFNOL Claims Handler
May. 2015 - Jul. 2017DubaiRapidly advanced to become the primary point of contact within the complaint department, managing all incoming complaints from the entire MENA region for AIG, just two months post-employment. Diligently serving in the Service center, ensuring quick and efficient service delivery to customers. Routing complaints to the appropriate departments to expedite resolution. Handling the registration of incoming claims from the MENA region.
Streamline Marketing GroupSales/Business Development Executive
Jul. 2014 - Apr. 2015Crafting and executing strategic sales plans to boost market share and achieve sales objectives in the dynamic events industry. Cultivating and maintaining relationships with key stakeholders, including government bodies and commercial partners, to facilitate sponsorships and collaborations for high-profile events. Conducting comprehensive market research to unearth new business opportunities and stay ahead of industry trends, ensuring SMG’s continued innovation and leadership in event management. Collaborating closely with the event planning and marketing teams to deliver events that not only resonate with SMG’s ethos of high-value, premium content but also exceed client expectations. Overseeing a diverse client portfolio, liaising with leading global brands and government entities to ensure the delivery of exceptional events that align with strategic goals. Actively participating in industry events and conferences to network, promote SMG's offerings, and gather market intelligence that fuels business development initiatives.
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