Ameriprise Financial Services, Inc.Business Analyst II
Oct. 2002 - Aug. 2015Minneapolis, MN2013 - 2015 Project Management, analysis, planning and development - including user requirements, design mockups, prototypes, wireframes and system requirements. Brand steward, programming and design standards expert. Developed style guides and programming standard documents, lead training, monitor for trends and training opportunities. Trained others in design, programming and macro development. Advises partners from across organization in proper data gathering, data management, storage and online presentation. 2006 - 2013 Adobe LiveCycle and Adobe Experience Manager (AEM) developer. Manager tasks using waterfall methodology. Designed online interactive forms based on line of business requirements and timelines. Code in JavaScript and Form Calc. Employee of the year (3 times), Project Team of the Year (2 times). Co-authored a TurboTax style interface that utilized LiveCycle forms, templates and fragments. Solution allowed developer to drag and drop fragments into frames and the template would adapt to the content. 2002 - 2006 Phone support specialist trained to assist in stock trading. Helped advisors place orders, update client information and troubleshoot issues with trades and/or service interruptions. Quality Analyst - review and report on interactions between phone agents and advisors. Help promote quality service and zero error trades. Mentor and train as needed.