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Work Background
ACX/AudibleAudiobook Narrator
Jun. 2025Contracted for multiple audiobook projects through Audible/ACX, including recorded narration, editing, and mastering. Skilled in ACX compliance and audio mastering, including noise reduction, EQ, compression, and delivery
of high-quality final files. Experienced in using Audacity for managing all aspects of solo audio production and editing.
PerfectBee LLCAssistant Site Manager/Content Creator
Jan. 2023 - Jun. 2025United StatesWrote & managed all educational content for beekeeping resources, including article writing, editing, and social media post/content planning. Also responsible for overseeing product data updates, e-commerce store listings & descriptions, pricing, and assisting with customer service inquiries via email or phone. Also coordinated with vendors and internal team to support back-end and front-end website operations.
Betterbee LLCDealer Liaison & Executive Assistant
Nov. 2019 - Jan. 2023United StatesServed as primary wholesale client manager for B2B clients across the U.S., handling specialized pricing, orders, concerns or issues, and logistics. Additionally, supported 1 of 3 company owners with scheduling, travel arrangements, and financial tracking. Collaborated with production and shipping teams to ensure timely order fulfillment and handle customer inquiries or concerns.
Australian Country OutfittersWarehouse Manager
Apr. 2019 - Nov. 2019Responsibilities include packing and shipping online, retail, and wholesale orders. Focusing on premier customer service for all customers and clients. Management of wholesale clients and their accounts. Billing and payment detailing as necessary. Organization of all files, records, and products for wholesale, retail, and online customers. Data entry for order details, client files and trade show contracts.
Change HealthcarePatient Services Representative
Mar. 2018 - Feb. 2019United StatesResponsible for answering patient's phone inquiries into billing statements and outstanding balances. Researching and resolving issues for patients regarding the processing and payment of claims. Calling patients back to advise of claim status update and resolution of claim processing. Communicating internally and ensuring to accurately update all notes and information to allow great customer service to continue even after my contact with the patient.
Bank Of AmericaDigital Services Specialist
Jan. 2015 - Nov. 2017United StatesResponsibilities include answering phone calls related to online technical troubleshooting as well as customer bank or credit account product inquiries. Ensuring a timely resolution of customer's issues and/or finding the proper channel to contact if necessary.
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