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Work Background
Disrupt Technology AdvisorsChief Operating Officer
Jun. 2024 - Dec. 2024City of Johannesburg, Gauteng, South AfricaResponsibilities & Focus Areas: Overseeing daily operations to drive efficiency, scalability, and execution excellence.
Leading business and digital transformation initiatives.
Building and optimizing high-performing teams and fostering a culture of innovation.
Strengthening client relationships and ensuring successful project delivery.
Driving strategic growth and operational alignment across all business units. About Disrupt Technology Advisors:
Disrupt Technology Advisors empowers businesses to navigate digital transformation, innovate at speed, and unlock new opportunities through cutting-edge technology and strategic insights.
Major Key PlatformsFounder/CEO
Jul. 2023City of Johannesburg, Gauteng, South AfricaMajor Key Platforms is a AI technology driven business that designs custom solutions to transform the way businesses reach, service and deliver exceptional benefits to their target market/ customers. MKP uses collaborative and innovative ideation approaches and frameworks to deliver exceptional value through incremental but fundamental strategic shifts across the whole business, enabling clients to stay ahead of the competition.
IQbusiness South AfricaSenior Agile Coach
Mar. 2023Johannesburg Metropolitan Area
Amber SoftwareCo-Founder & Chief Operating Officer
Dec. 2019 - Dec. 2022South Africa & France
DotModusSenior Scrum Master / Agile Coach
Feb. 2019 - Mar. 2021Johannesburg, Gauteng, South Africa and London, UK- Owner and facilitator of multiple multinational projects
- Responsible for the execution of Portfolio management as well as the Agile delivery process
- Ensuring that incoming projects are resourced correctly
- Facilitation of all portfolio ceremonies leading up to project development commencement
- Managing all risk, issues, decisions & dependencies pertaining to projects
- Facilitating all ceremonies pertaining to Scrum way of work
- Training and coaching of Agile role players across all teams
- Implementation of Agile way of work in the organisation
- Training and coaching of Agile role players across all teams
- Ensuring the Agile health is maintained throughout the organization
- Participate proactively in developing and maintaining team standards
- Walking the product owners to ensure user stories are written out clearly and according to standard.
- Encouraging collaboration between the Scrum teams and Product owners.
- Enable growth of individual as well as team development
Youth Employment Service (YES) South AfricaSystems Lead
Aug. 2018 - Jan. 2019Rosebank
MomentumScrum Master
Feb. 2018 - Aug. 2018Centurion- Coaching at an organizational level to improve the overall Agile operation
- Training of Scrum Masters and Product owners on Agile principles
- Ensuring the Agile health is maintained throughout the departments
- Facilitating the daily stand-up. Helping the team maintain their burndown chart. Setting up retrospectives,
sprint reviews or sprint planning sessions. Scheduling and running of PI/Release planning sessions.
- Shielding the team from interruptions during the sprint. Removing obstacles that affect the team.
- Walking the product owner through more technical user stories. Encouraging collaboration between the
Scrum team and product owner. Enable growth and individual as well as team development.
- Participate proactively in developing and maintaining team standards.
Adapt IT (Pty) LtdScrum Master
Jun. 2016 - Feb. 201817 Kent Rd, Dunkeld West, JohannesburgFacilitating the daily standup
Helping the team maintain their burndown chart
Setting up retrospectives, sprint reviews or sprint planning sessions
Shielding the team from interruptions during the sprint
Removing obstacles that affect the team
Walking the product owner through more technical user stories
Encouraging collaboration between the Scrum team and product owner
Cloak and HangerCo Founder / Director
Jun. 2014 - Mar. 2016Johannesburg
CaseWare Africa - South AfricaBackOffice Senior Support Team Manager
Jun. 2013 - Jun. 201617 Kent Road Dunkeld West Johannesbur• Identifying trends and statistical analysis to proactively manage volumes of calls and Client Education within the Support Help Desk Team. • Ensure Case Management is handled professionally and timeoulsy
• Assist with 1st line escalations and complaint handling – using all available resources (Product Manager, Development, CW International, • Supervise individual and team performance including the achievement of team targets • Conduct performance discussions with Support Team Staff
• Ensure Feedback/resolution to client cases within Service Level Agreement times, to ensure exceptional customer experience.
• Escalation management – using all available resources (e.g. Product Manager, Development, CW International) to ensure case response and resolution time within SLA
• Quality Management – ensure accurate classification of cases on SalesForce and quality of recorded and live calls weekly.
• Weekly / Monthly and Quarterly Performance Discussions • Collaborating with various areas of CQS business depending on functional needs of the Team
• Identify training needs and personal growth and development plans • Responsible for monthly and quarterly management reporting Key focus areas include; People, Process and Technology
Full function managing of a Technical Support Help Desk
Recruitment & Selection
Staff Coaching and Mentoring
Staff Growth, Development and motivation
Daily Help Desk performance management
Customer retention and satisfaction
Performance Management
Full scale HR function
Statistical analysis and improvement
Strategic planning and training Contact Details: 071 534 6657
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