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Work Background
SevitaHead of Growth, Pediatrics
Nov. 2023I provide leadership and guidance to support and drive growth - 50% revenue increase over the next 5 years. I've also led the development of strategic and financial plans, offering insights and direction to ensure alignment with enterprise wide priorities with results that include increased revenue of a $25M business line by 175% and earnings by 212% in first 3 months. I've also directly managed a team of approx. 500 team members with P&L accountability.
CVS HealthExecutive Director, Account Management
Nov. 2020 - Nov. 2023I successfully directed a large account management team at CVS Health, driving substantial improvements in client service and operational efficiency. • Monitored financial results to achieve annual expense savings of 10-12%. • Enhanced issue management processes, decreasing resolution time by 28%. • Developed and executed over 20 process improvements, saving the company over $100k annually.
Sanvello HealthRegional Vice President Of Operations
Jun. 2019 - Oct. 2020Minneapolis, MinnesotaI played a pivotal role in advancing Sanvello Health's operational strategies, resulting in measurable growth and efficiency. • Developed and implemented a comprehensive go-to-market strategy for a telehealth product, increasing market penetration. • Strengthened partnerships with primary care providers through effective demos and strategic planning, enhancing product adoption rates. • Led teams in hiring and training initiatives, establishing robust policies that improved operational performance and compliance.
North Central UniversityAdjunct Professor
Jan. 2018 - May. 2019Greater Minneapolis-St. Paul AreaAdjunct professor training the next generation of managers by introducing undergraduate students to the Principles of Management.
Classes taught include HR Management, Principles of Management, and others.
OptumChief Of Staff, OptumHealth Complex Care Management
Mar. 2017 - Jun. 2019Eden Prairie, MNI successfully drove strategic initiatives at Optum, resulting in significant growth and product innovation. • Drove 1, 3, and 5-year strategic plans, fostering a culture of growth. • Directed the early evolution of a Dual-Eligible Special Needs Plan, focusing on enhancing clinical outcomes. • Oversaw business operations and managed external resources to ensure timely project completion and delivery.
OptumVP Operations and Chief of Staff
May. 2015 - Mar. 2017Eden Prairie, MNI played a pivotal role in optimizing operations at Optum, significantly impacting the business landscape. • Established key performance indicators that enhanced accountability and operational success for clinical products. • Collaborated with diverse teams to launch strategic initiatives, resulting in improved bottom-line profits. • Drove the resolution of critical production and workforce issues, aligning resources with business objectives.
OptumCorporate Business Improvement Strategy Consultant
Jun. 2013 - Apr. 2015Eden Prairie, MN• Lead projects including the closure of two locations and quarterly EMR upgrades. • Participate as a member of the Palliative and Hospice Executive Leadership Team. • Successfully utilize customer focused approach in designing resolution for compliance related issues.
OptumConsultant, Operational and Administrative Efficiency
Apr. 2012 - Jun. 2013Minnetonka, MN• Facilitation of strategic planning sessions for UnitedHealth Group Consumer Experience team and Benefit Operations team.
• Owned Process Improvement initiative for Consumer Transparency User Acceptance Team. Analyzed most needed areas for process improvement and developed plan for completing work.
• Managed individual group testing efforts within UAT by analyzing requirements, developing test plans, and executing the plans.
• Managed IT development team as Scrum Master for data warehousing project.
• Lead cross-functional conference calls and develop action plans for issue resolution.
Mount OlivetExecutive Director - Family Programs
Jun. 2005 - Jun. 2011• Analyzed current state followed by developing and refining strategy to accomplish department mission and goals. Successfully merged multiple departments into one unified department with shared strategy and vision. • Frequently offered consulting services to outside groups, assisting them with strategy and leadership development. • Managed a $500,000 budget, including income and expenses and reporting to the board of directors.
STONEGROVE DESIGNVP Operations and Strategy
Mar. 2004 - Jun. 2005• Led and managed team of ten employees while operating business and sales side of remodeling company. • Successfully secured remodeling projects for company totaling $600K annual revenue. • Created business plan to provide high quality, customer-focused service in the remodeling industry. • Managed all HR and business processes including compensation, taxes, and benefits.
HOM FURNITURESales Consultant
Jan. 2002 - Mar. 2004• Achieved success as a key sales consultant by providing consistent top customer service in a customer focused sales environment while receiving invitation for department leadership. • Successfully developed key relationships with customers, management, and support staff. • Received company recognition for going above and beyond in customer service. • Successfully completed more than $500K in annual sales. • Oversaw processes and sales of specific department.
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