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Work Background
XMartialOperations & Affiliate Marketing Assistant
Oct. 2024 - May. 2025• Conducted comprehensive website audits, enhancing site structure and user experience. • Analyzed customer interactions and return data to propose service improvements, boosting customer satisfaction. • Managed affiliate marketing by sourcing supplement brands and creating SEO-friendly content, driving traffic and sales. • Facilitated dropshipping agreements with suppliers, ensuring product quality alignment with brand standards.
Front Desk Helpers COReceptionist Supervisor
Feb. 2023 - Jun. 2025• Supervised and coached a team of 10 representatives, enhancing customer satisfaction ratings by 20% in six months. • Implemented a KPI system to track performance metrics, resulting in a 10% monthly increase in call quality and volume. • Developed comprehensive onboarding and training programs, reducing training time by 40% and minimizing employee errors.
Front Desk Helpers COMedical Receptionist
Jun. 2022 - Feb. 2023
Rivne regional children's hospitalPediatric intern
Aug. 2021 - Jun. 2023Rivne, Ukraine
UpworkVirtual Assistant
Sep. 2018 - Dec. 2018VA for e-commerce store, responsible for product upload and maintenance.
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