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Associate Market Manager - Account Management
Expedia GroupAssociate Market Manager - Account Management
Aug. 2017Denpasar Area, Bali, IndonesiaFoster and develop professional relationships. Offer data insights and high-quality consulting services to clients. Optimise clients’ products on Expedia sites to maximise customer conversion. Secure additional lodging rates and availability information. Communicate effectively with clients and address issues. Support brand merchandising and marketing efforts through seasonal deals and promotions. Oversee digital marketing and social media campaigns. Research market trends and analyse competitors. Monitor engagement and identify opportunities to improve. Spearhead brand awareness and perception. ♦ Constantly received positive feedback from clients with an average rating of 92% for dedication to stellar service delivery. ♦ Spearheaded team to consistently achieve KPIs and hit targets. ♦ Enhanced portfolio of local clients through introduction to Expedia’s marketplace and facilitation of their onboarding process. ♦ Improved clients product conversion and revenue through use of in-depth analysis of market insights and business acumen.
Market Associate
Expedia GroupMarket Associate
Sep. 2014 - Aug. 2017Denpasar Area, Bali, IndonesiaOptimised content, rates, and availability competitiveness on sites. Secured additional lodging rates and availability information. Directed marketing campaigns and promotional offers. Communicated effectively with clients and maintained professional relationships. Offered training and mentoring on available features. Identified business opportunities and analysed risk. Conducted market research and assessed trends. ♦ Achieved recognition as a champion of market associates from Indonesia in APAC level. ♦ Successfully identified pricing trend at regional level and escalated findings of market insight. ♦ Successfully assisted Associates Market Manager with competitive pricing report, product quality score, and identifying list of campaign participants. ♦ Promoted to Associates Market Manager
Reservation Agent
Conrad BaliReservation Agent
Aug. 2013 - Sep. 2014Denpasar Area, Bali, IndonesiaControlled reservations and cancellations. Communicated effectively with suppliers, travel agents, and individuals. Spearheaded file management. Oversaw customer database and maintained accuracy. Assisted in creation of rates plan. Offered information on available products and services. Spearheaded cold calling and identified leads. ♦ Achieved recognition as top room seller for excellent workmanship.
Sales and Marketing Management Trainee
The Westin Resort Nusa Dua, BaliSales and Marketing Management Trainee
Aug. 2011 - Jan. 2012Denpasar Area, Bali, Indonesia
Sales and Marketing Management Trainee
Conrad Bali Sales and Marketing Management Trainee
Jan. 2011 - Jul. 2011Denpasar Area, Bali, Indonesia

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