Beth Agnello

Client Success Manager

Client success managerData EntryData Entry SpecialistCustomer Care SpecialistGraduate StudentCall CenterStartup FounderCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceClient Relations SpecialistBusiness OwnerCustomer Retention Specialist🎓 Student

Beth Agnello is a dynamic Client Success Manager, where she leverages her 10 years of industry experience to drive client satisfaction and retention. With highlights in customer service as trainer and supervisor in quality assurance from Spirit Airlines and GM/IBM on Global Desk in Detroit Michigan USA. Known for her strategic paths and empathetic leadership, Beth has successfully spearheaded initiatives that have increased results by 30% over the past year. Her passion for fostering strong client relationships is matched by her commitment to continuous improvement, earning her the "Excellence in Client Relations" award in 2025 Certification. Outside of work, Beth is an avid singer at Mass, raising a family and has volunteered with local community outreach programs for American Suicide Prevention and Compassion Pregnancy Cemter both in Michigan Sectors.

People also viewed

Partner @Infosys Consulting

Content Creator / brand identity

Content managementInstagramSnapchat+15 tags

Twanikia Bolton

Human Resources Recruiter @Employbridge

Adrian Azamfirei

consultant neurosurgeon @Almana hospital Dammam

Telemedicine ProviderMedicalTranslator

Software Engineering Director @Q2 Inc

Customer care handling / logistics care specialist @Hilti

ModelEvent ProducerMarketing+12 tags

Management Accoutant @Gen II Fund Services

IT Contractor/Consultant @JPL-Technicals

United StatesTech SupportIT

UI/UX designer @Design chull

Managing Director @Eclipse Legal Services

BankruptcyCorporateLawyer+7 tags

Feedback from Beth’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Trainer / Server

Private Hospitality Group | Metro Detroit AreaTrainer / Server

Jan. 2020United StatesBalance simultaneous responsibilities as a floor server and training leader, providing table service, mentoring team members, and managing POS entries and resolving guest concerns while maintaining hospitality standards.

Client Success Manager (CSM) | Event Coordinator | Owner

Mother May Eye LLCClient Success Manager (CSM) | Event Coordinator | Owner

Jan. 2017Coordinate personalized onboarding journeys for new clients, ensuring seamless integration into the events and establishing trust through proactive communications, tailored walkthroughs, and ongoing support throughout each stage of their wellness-focused engagement lifecycle. Facilitate online Workshops

Team Leader & Business Metrics Analyst

Ajilon NederlandTeam Leader & Business Metrics Analyst

Aug. 2006 - Jan. 2008Ajilon, (IBM Contract – General Motors Account) – Detroit, MI Chaired global teleconferences with GM executives and third-party vendors to review metric performance, standardize reporting templates, and guide real-time strategy adjustments across departments

Team Leader – Sales & Customer Service

Spirit AirlinesTeam Leader – Sales & Customer Service

Oct. 2003 - May. 2006Facilitated comprehensive onboarding and ongoing training for call center staff, focusing on customer service skills, especially the quality assurance script, government compliance regulations, and technical processes for airline systems. Collaborated cross-functionally with internal departments to quickly resolve passenger issues, billing discrepancies, and service recovery cases, improving customer satisfaction and reducing complaint escalations. Handled escalated customer situations directly, ensuring compliance with FAA/TSA regulations and maintaining a calm, solution-oriented communication style to protect brand trust. Volunteer award in Disaster Recovery & Voluntary during Hurricane Katrina

Requests

Touchpoint image

0

Personal Pitch

Client Success Management at a Glance

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Beth on Intch

Call Center

886743 people

22

Data Entry

15

Virtual Assistant

15

Freelancer

Call CenterTechnical Support Agent

147645 people

17

Sr Director, Customer Support

16

Customer Interaction Specialist

26

Sales Engineer