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International Humanity FoundationAssistant Project Coordinator
Apr. 2025
iFAKTCustomer Success Manager & Project Coordinator
Jul. 2022 - Jan. 2024Paris, Île-de-France, FranceOversaw and executed a range of strategic initiatives to drive business growth and improve operational efficiency. Focused on aligning customer needs with business objectives and enhancing client satisfaction through process improvements and strategic planning. Key Responsibilities & Achievements: -Developed strategic roadmaps: Created and executed technology and process improvement roadmaps, aligning solutions with client business strategies to ensure successful project outcomes. -Streamlined operations: Facilitated Value Stream Mapping workshops with cross-functional teams to eliminate inefficiencies and deliver measurable value. -Enhanced operational efficiency: Led process transformation initiatives that improved customer experience and delivered cost savings. Ensured quality and consistency: Designed and documented Standard Operating Procedures (SOPs), securing ISO certification and improving operational consistency.
iFAKTCustomer Relationship Manager
Dec. 2020 - Nov. 2022Ville de Paris, Île-de-France, FranceManaged customer relationships and drove customer satisfaction and retention by developing strategic solutions and improving customer experience. Key Responsibilities & Achievements: -Developed successful product strategies: Collaborated with product owners to design and execute strategies for a new SaaS product, leveraging data analysis to improve customer experiences and address technical challenges. -Enhanced customer satisfaction: Provided valuable input into defect tracking, identifying and resolving critical issues to improve user experience. -Empowered customers: Designed and delivered comprehensive software training programs, enabling customers to leverage the full potential of analytics tools. -Gained competitive insights: Conducted market intelligence and competitive analysis to identify industry trends and inform strategic decision-making.
MeeroInternational Key Account Manager
Jun. 2019 - Jan. 2020Paris Area, FranceServed as a strategic advisor to high-value clients, driving revenue growth and strengthening partnerships through tailored product adoption strategies and market insights. Key Responsibilities & Achievements: -Increased revenue: Successfully implemented product adoption programs, driving significant revenue growth and improving market share. -Built strategic partnerships: Cultivated and maintained long-term relationships with key clients, ensuring alignment with business objectives. -Optimized product implementation: Managed cross-functional collaboration to deliver seamless product adoption and meet customer business needs. -Leveraged market intelligence: Worked with technical support to analyze market trends and benchmark competitive positioning, informing strategic decisions. -Secured high-value contracts: Negotiated and closed contracts valued at over $175K, demonstrating strong sales and account management skills.
Samsung ElectronicsKey Account Manager
Jan. 2017 - Nov. 2017Amman Governorate, JordanManaged key retail vendor relationships and drove sales growth through strategic product marketing and operational improvements. Focused on optimizing performance and building long-term partnerships with high-value clients. Key Responsibilities & Achievements: -Enhanced vendor relationships: Managed portfolios and contracts with leading retail vendors, strengthening long-term partnerships and improving client satisfaction. -Increased sales and market share: Introduced incentive programs that led to a 30% increase in handset sales and an 8% gain in market share within the retail channel. -Optimized retail operations: Leveraged project planning skills to execute full-cycle product marketing promotions, driving customer engagement and sales performance. -Improved logistics performance: Worked closely with logistics teams to secure timely deliveries and improve key performance indicators through accurate forecasting.
Samsung ElectronicsSupply Chain Coordinator, Sales Planner
May. 2014 - Dec. 2016Amman Governorate, JordanOptimized supply chain performance by improving forecasting models, reducing material shortages, and streamlining inventory management. Focused on enhancing operational efficiency and supporting business objectives through data-driven decision-making. Key Responsibilities & Achievements: -Optimized forecasting models: Applied statistical methods to improve weekly brand forecasting accuracy, resulting in a 14% reduction in forecast errors. -Enhanced supply chain efficiency: Reduced raw material shortages by 3% through effective coordination with headquarters and regional factories. -Streamlined supply chain processes: Developed and implemented new procedures to improve inventory management and reduce lead times.
Aspire ServicesQuality Analyst
Mar. 2013 - May. 2014Amman Governorate, JordanEnsured software quality and system reliability by conducting full-cycle testing and providing actionable insights to improve performance and functionality. Key Responsibilities & Achievements: -Assessed business requirements: Designed and executed test plans, scenarios, and procedures to align software performance with business needs. -Enhanced software reliability: Reported and tracked software defects, collaborating with development teams to resolve issues and improve system stability. -Performed full-cycle testing: Conducted smoke, integration, and regression testing to identify and address system vulnerabilities. -Utilized database tools: Accessed and managed relational databases (Oracle TOAD & SQL) to support testing and data analysis.
Nationwide Children's HospitalBusiness Process Improvement Intern
Jun. 2011 - Sep. 2011Columbus, Ohio, United StatesSupported operational efficiency and patient care improvements through process optimization, facility design, and staff training. Focused on driving better resource utilization and enhancing the patient experience. Key Responsibilities & Achievements: -Optimized healthcare processes: Contributed to studies that reduced waiting times in emergency rooms and clinics, improving patient flow and satisfaction. -Enhanced facility design: Supported the design of efficient hospital warehouses, improving resource allocation and operational efficiency. -Provided staff training: Delivered onboarding and training for healthcare professionals on EPIC, a leading medical software system, ensuring smooth adoption and effective use.
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