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Work Background
Hive Technology LabsCustomer Experience Team Lead
May. 2024 - Nov. 2025Melbourne, VICI thrive when the people around me are thriving.
Typically, I provide daily guidance and support to the team; evaluate individual confidence levels and coordinate targeted training initiatives; promptly address escalated issues; conduct comprehensive, regular performance reviews; foster autonomy and proactive decision-making; assist team members in achieving performance goals; contribute to the resolution of bug reports; monitor service level agreements (SLAs) to ensure compliance; recommend process enhancements and platform improvements; collaborate on documentation and platform updates; coordinate scheduling to ensure optimal coverage; offer direct support to team agents; facilitate retrospective meetings to promote continuous improvement; and cultivate a positive, collaborative team culture.
Hive Technology LabsCustomer Experience Expert
Oct. 2023 - Jan. 2025Melbourne, Victoria, AustraliaCustomer Onboarding, Content Moderation and Support Tickets; and Team Support
Apple HighpointGenius Admin
Feb. 2022 - Oct. 2023Maribyrnong, VIC
Apple HighpointBusiness Expert
Jan. 2020 - Jan. 2021Maribrynong, VictoriaSupporting SMB customers in our local community.
Deakin UniversityModel
Sep. 2019 - Sep. 2019Melbourne, Victoria, AustraliaShooting stock photos for upcoming Deakin University internal promotions. Corporate setting.
Apple HighpointGenius
Apr. 2018 - Jan. 2020Maribyrnong, Victoria, AustraliaMaintaining Mac and iOS Devices, and our relationships with our customers. Driving the team to maintain results. Delivered feedback, and training. Leading team in referring customers to other internal Services.
Apple HighpointTechical Expert
Apr. 2017 - Feb. 2020Maribyrnong, Victoria, AustraliaMaintaining iOS Devices and relationships with customers. Driving team culture.
Australian Bureau of StatisticsCensus Field Officer
Jul. 2016 - Aug. 2016Melbourne, Victoria, Australia* Surveying and classifying properties for land-use and occupation status
* Distributing Census forms and Follow-up documents * Providing a face to the ABS and answering questions from the public
Apple HighpointTechnical Specialist
Jan. 2016 - Apr. 2017Maribyrnong, VictoriaTroubleshooting iOS Devices and our relationships with customers. Appointment Check-in. Sales.
Two Birds One Stone CafeSous Chef
Aug. 2015 - Dec. 2015South Yarra, Melbourne, VICLead team of 3-4 chefs. Menu Creation. Cooking. Quality Control (Temperature Logs, Cleaning Schedule. Led the Pass (directing waitstaff to tables, coordinating tickets, resolving complaints)
Stray NeighbourChef de Partie
Jun. 2015 - Aug. 2015Built Quality Systems with Sous Chef (Stock Rotation, Stock Management, Ordering, Cleaning schedule), Mise En Place, Cooking.
Three Bags FullChef
Nov. 2013 - Jun. 2015Mise En Place, Cooking, Quality Control (temperature logs), Managing, Led the Pass (directing waitstaff to tables, coordinating tickets, resolving complaints)
scottmembry.comActor
Feb. 2013 - Mar. 2013Melbourne, AustraliaActing in a dual cast, independent film; Word Of The Day
Represented film with Director at MQFF.
Assisting the director and other production crew.
Marriott Hotel, MelbourneChef
Jan. 2012 - Jan. 2013Cooking (A LaCarte, Functions), Cleaning
The Bathers PavilionChef
Jan. 2011 - Jan. 2012Apprentice Chef, assisted in private functions
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