Performance HealthManager, Global Email Marketing
Jan. 2019 - Jul. 2020Cuyahoga Falls, Ohio• Manage, support, and execute email marketing across eight global B2B and B2C businesses • Promote a data-driven strategic approach to optimize customer communications, resulting in 87k+ more total clicks vs. prior year • Implement customer segmented nurture automations by email acquisition channel to personalize and improve the digital customer experience • Collaborate with marketing stakeholders to deliver segmented mass and automated email marketing that resulted in 94% more emails delivered vs. prior year • Execute a scalable, enterprise-wide email acquisition strategy to improve customer reach • Develop enterprise-wide A/B testing to increase customer engagement, improving total opens by 582k+ vs. prior year • Continuously improve list hygiene, IP reputation, and customer data organization by removing 422k+ inactive or spam emails that resulted in increased deliverability and segmentation • Support cross-functional strategy alignment by working with the ecommerce, IT, product category, sales, and global marketing teams • Create business-wide digital marketing execution and implementation processes to improve team efficiency and cross-functional approval systems • Analyze and report monthly email metrics to business and marketing partners to improve strategy and update goal status