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Network Power<100 people
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Marketing
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IT
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United States
Work Background
GenpactSr Manager Growth Operations enablement
Mar. 2022 - Aug. 2024India, Gurgaon• Spearheaded sales operation enablement initiatives, collaborating with Growth Managers to expedite business deal closures through SFDC. • Achieved a remarkable 35% reduction in turnaround time (TAT) from 57 to 38 days by streamlining processes and enhancing communication. • Drove sales pipeline hygiene through standard analytics and ad hoc analysis, ensuring accurate reporting to senior management.
Wipro Technologies Principal Consultant
Jan. 2017 - Mar. 2022India• Spearheaded business analytics initiatives within the Service Desk practice, optimizing resource allocation. • Led a headcount optimization project, successfully reallocating 273 resources from a total of 2800. • Enhanced operational efficiency to support upcoming projects, driving significant improvements in project delivery timelines.
IBMSales management advisor
Jul. 2013 - Jan. 2017New Delhi Area, India• Provided expert advisory services in sales operations for the healthcare sector, enhancing client engagement. • Conducted comprehensive business analytics, pipeline management, and GAP analysis to identify revenue opportunities. • Served as the primary liaison between IBM and clients, ensuring seamless communication and project execution.
IBMAssistant Manager Reporting & Automation
May. 2010 - Jun. 2013Delhi - NCR• Spearheaded the automation of reporting processes, integrating diverse data sources for streamlined reporting. • Developed innovative tools to enhance data accessibility and reporting efficiency for the telecom sector. • Led the Management Information Systems (MIS) for IBM's domestic business, driving strategic insights and operational improvements.
IBMLead MIS & Automation
Jun. 2007 - Apr. 2010Gurgaon, India• Spearheaded initiatives to streamline operational reporting across multiple sectors at IBM Global Process Services. • Implemented automated reporting tools, enhancing report accuracy and timeliness. • Led a project producing a 1/2 hourly operations report, saving 5 FTEs annually and reducing costs. • Collaborated with teams in Costa Rica and Manila, achieving Lean Six Sigma Yellow Belt certification for the project.
Wipro BPOAnalyst
Aug. 2006 - May. 2007New Delhi Area, IndiaMIS Reporting
EXL ServiceAssociate
Nov. 2005 - Aug. 2006Noida Area, IndiaTransaction Processing
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