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IT Operations Analysis and Stratagy Getting the most out of your IT Investment
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Work Background
Company name under NDADirector of IT
Jul. 2020I lead IT strategy with a business-first mindset—partnering directly with ownership to build our first technology roadmap aligned to growth goals. I regularly evaluate and optimize vendors to cut costs and improve service delivery, making sure our tech stack scales with the business.
Internally, I manage both in-house and outsourced IT resources to ensure employees get the same level of support we promise our clients. I also led our full transition from on-premises to remote, handling everything from tech selection and policy creation to compliance and performance optimization.
IT Consultant | Remote & Hybrid WorkforceInformation Technology Expert
Apr. 2020 - Jul. 2020Helped multiple clients pivot quickly to remote and hybrid work models during COVID, advising on tech upgrades, infrastructure changes, and workflow adaptations. Focused on practical, scalable solutions to keep teams connected, secure, and productive through uncertain times.
Mainstay TechnologiesSystems Administrator
Sep. 2019 - Apr. 2020United States, ManchesterActed as lead technical planner and engineer for multiple clients, aligning long-term IT strategies with business goals. Oversaw everything from infrastructure upgrades and budgeting to security hardening and policy development.
Served as primary technology advisor across industries, managing cloud migrations from on-prem to hosted solutions, and driving improvements in availability, resilience, and compliance.
Built and tested disaster recovery systems, while ensuring adherence to compliance frameworks including PCI-DSS, NIST, CJIS, HIPAA, CCPA, and state-level data privacy regulations.PCI-DSS, NIST, CJIS, HIPAA, CCPA and state data privacy and security laws.
Whole Mackerel Inc.Director
Apr. 2008 - Sep. 2019United States, BostonLed IT support and consulting services for a diverse, high-demand client base—ranging from international finance firms to academic institutions. Delivered solutions spanning identity and access management, server architecture, system migrations, and end-user support.
Designed and enforced data security policies tailored to industry and regulatory standards (PCI-DSS, NIST, 201 CMR 17.00), ensuring secure internal and external data access across varied organizational structures.
Served as lead VoIP engineer, translating business needs into scalable voice solutions. Collaborated with management to align IT strategy with business goals—improving performance, reliability, and cost-efficiency within client budgets.
Mentored junior team members in policy creation, documentation, and user training—building a stronger, more responsive IT support culture.
ITV DirectDirector of Network and Systems
Jan. 2006 - Apr. 2008Beverly, Massachusetts, United StatesResponsible for internal business systems for 500+ users across multiple locations in various states in a fast-paced inbound call center environment. Managed a team of onsite desktop support engineers and external vendors to provide enterprise system management, network monitoring/response and active directory management and administration. Interface directly with management daily on escalations, budgeting and long term strategic planning for the internal systems environment and all hardware demands. Responsibilities included administration and maintenance of Microsoft Server environment including Exchange, DFS, Active Directory, Group Policy, and Print Services.
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