UnumNational Client Manager
Jun. 2013 - Aug. 2022Columbus, Ohio Area24+ years of experience in meeting and exceeding the needs of the most complex group, voluntary benefits and FMLA customers with 2,000+ lives. Designs and implements a customized service strategy for each employer. Accountable for growth and retention through strategic management of customer relationships; instrumental role in achieving customer satisfaction; expertise in problem solving, contract administration and building outstanding customer and broker loyalty. Acts as a consultant for employers and leverages Unum's expertise. Has a deep knowledge of each customer and their industry enabling the ability to identify solutions on administrative or enhanced service offerings to maximize employer/employee experience. Responsible for maintaining and growing additional lines of coverage and service offerings, along with developing referral sources with inforce customers. Specialties: Implementation & Administration of group disability, life, long term care, FMLA; Transitional Return to Work, ADA, Individual Disability and worksite plans. Project leadership. Contract review.