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Work Background
EXFOCustomer Success Manager
Oct. 2023Richardson, Texas, United States
EXFOSenior Customer Project Leader
Jun. 2023 - Oct. 2023Richardson, Texas, United States
Tel Tech NetworksAccount Manager
May. 2022 - Jun. 2023● Conducted sales meetings to assess client needs, address pain points, and generate tailored solutions resulting in clients choosing our service over competitors. ● Collaborated with senior leadership on developing progress reports to measure milestone achievement, increasing accuracy and transparency by 40%. ● Developed strategies to increase qualified leads, improving top-of-funnel conversion and increasing revenue. ● Achievements: increased installer efficiency by 12%, reduced project creation time by 85%, and delivered exceptional training to new project managers regarding predictive, agile, and hybrid methodologies, financial statements, and data-driven decisions.
Tel Tech NetworksProject Manager
Nov. 2021 - May. 2022Phoenix, Arizona, United States● Accelerated daily submission time by up to 22% by introducing the latest company-wide job site safety sheets submittal process in collaboration with the Safety department. ● Maximized construction efficiency through judiciously utilizing waterfall and agile methodologies, enhancing productivity by 30%. ● Developed and rolled out an MVP version of a navigation app for accurate job site addresses and job POC information.
D2E CommunicationsConstruction Operations Manager
Oct. 2018 - Oct. 2021Glendale, Arizona, United States● Directed IT infrastructure construction projects valued at 10 million dollars and above with an exemplary track record of reaching deadlines. ● Catalyzed gains in efficiency & productivity levels by optimizing processes, and reducing employee turnover. ● Implemented innovative customer service strategies and information radiating dashboards resulting in a 20% increase in customer satisfaction ratings and a 10% improvement in project timelines.
D2E Communications Lead Technician
Nov. 2016 - Sep. 2018Glendale, Arizona, United States● Established our company as the top commercial CCTV contractor for our biggest client by optimizing installation processes, resulting in a 25% reduction in installation time. ● Maintained consistent installation quality, leading to a 30% decrease in customer complaints and enhancing our reputation as a trusted partner. ● Demonstrated a relentless drive for excellence, delivering superior services and driving growth for our clients.
BizIQDigital Marketing Manager
Feb. 2016 - Jun. 2016Phoenix, Arizona, United States● Delivered persuasive sales presentations and proposals that clearly conveyed the unique value propositions of our products and services to potential clients. ● Collaborated with cross-functional teams to design and implement customized solutions that precisely met the distinctive needs of our clients, resulting in improved client satisfaction and increased revenue. ● Drove mutually beneficial agreements with clients by skillfully negotiating pricing and contract terms, resulting in increased revenue and long-term partnerships.
Funnelcloud TechnologiesProject Foreman
Apr. 2015 - Jan. 2016Colleyville, Texas, United States● Ensured seamless installation and cutover of 7 Network, WIFI, and CCTV projects. ● Enhanced efficiency of the projects by identifying and rolling out new installation methods and product solutions that reduced project installation time by 35%
REF MarketingMarketing Consultant
Jul. 2013 - Feb. 2015Tijuana, Baja California, Mexico● Built and maintained strong relationships with key decision-makers at target accounts, resulting in increased revenue and repeat business. ● Conducted thorough market research and competitor analysis to identify new sales opportunities and stay ahead of industry trends. ● Collaborated with cross-functional teams to develop customized solutions that met the specific needs of clients. ● Created and delivered compelling sales presentations and proposals that effectively communicated the value of our products and services. ● Negotiated pricing and contract terms to ensure mutually beneficial agreements for both the company and the client.
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